Link Care Coordinator

BD; Idaho; On-site; USD 34,026 - 52,486; Full time

Benefits offered by this job

Comprehensive benefits program

Opportunities for professional growth

Job summary

A leading medical technology company is seeking a Link Care Coordinator in Idaho. This role focuses on developing long-term relationships with patients and coordinating communications with healthcare providers. Candidates should have a High School Diploma or equivalent and 1-2 years of experience. The position offers a competitive hourly salary range between $24.70 - $38.10 and emphasizes exceptional customer service. Join us to contribute positively to patient care and healthcare excellence.

Qualifications

• 1-2 years of experience in a related field.
• Knowledge of medical supply publications and technical procedures.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Develop long-term relationships with patients and enroll them in the Link program.
• Complete intake and follow-up calls with patients.
• Coordinate communication with Territory Managers and Physician offices.
• Uphold professional excellence in call volume requirements.

Skills

Communication skills

Customer service

Microsoft Office proficiency

Ability to learn telecom software

Education

High School Diploma or equivalent

Job description

Overview

Link Care Coordinator role at BD. The position focuses on developing long-term relationships with patients to enroll them in the Link program or refer them to a participating provider. This role serves as a communication liaison for the Territory Manager, Physician Office, and Patient. The coordinator ensures the patient’s enrollment is successful and that all supporting documentation is completed in a timely manner to enable the patient to receive supplies.

Responsibilities

• Articulate the features and benefits of the Home Care product line for Urology and ancillary urology product lines.
• Complete initial intake and follow-up calls with patients, identifying and resolving concerns within the process or product.
• Coordinate communication and documentation with patients, Territory Managers, and Physician offices.
• Maintain departmental call volume requirements, including inbound and outbound calls.
• Uphold BD Home Care's philosophy of professional excellence, teamwork, and integrity.

Qualifications

• Education: High School Diploma or equivalent; one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Applications, Access, or other database software; ability to learn and utilize call center telecommunications software.
• Certifications/Knowledge: Knowledge of medical supply publications, technical procedures, and training tools; ability to effectively communicate, both verbally and in writing, with customers and colleagues.

Compensation

BD offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development. We value diversity and are committed to creating an inclusive environment where all individuals can thrive. Salary range information: $24.70 - $38.10 USD hourly.

Why Join Us

At BD, we are makers of possible, advancing the world of health through innovative medical technology solutions. We seek a dedicated Link Care Coordinator to join our team and contribute to our mission of improving lives. You will play a vital role in providing exceptional customer service and support to our patients and healthcare professionals.

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation or gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

For more information, visit the BD Careers site. This description is intended to provide a representative summary of the major duties and qualifications; it is not all-inclusive.