Document Coordinator

Becton, Dickinson and Company; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Becton, Dickinson and Company in the United States (Florida) is seeking a customer service specialist for an on-site role in Interventional Urology and Critical Care support. You will handle physician office communications, document processing, and adherence to HIPAA and Medicare guidelines.

The position requires at least a high school diploma or GED and 1 year of call center experience. You will work mostly in the in-office setting with a late shift once weekly and a standard EST daytime

Qualifications

• Minimum High School Diploma or GED.
• Minimum 1 year call center or customer service experience.
• Ability to read, analyze, and interpret medical publications and procedures; write internal and external business correspondence.
• Ability to apply intermediate math skills and calculate figures.
• Ability to solve practical problems with varied instructions.
• Advanced analytical reasoning for forecasting within workflows.
• Knowledge of Microsoft Office; ability to use call center software.
• Shift: late shift 9:30 AM-5:30 PM EST 1x/week; otherwise first shift, EST.

Responsibilities

• Contacts physician office staff via phone, fax, and/or email to obtain medical documentation.
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines.
• Identify and resolve customer service issues.
• Support customer service initiatives with Sales Operations as defined by goals.
• Meet or exceed daily, weekly, and monthly inbound or outbound call goals.
• Adhere to Medicare guidelines, HIPAA, ACW, and minimum call volumes.
• Track daily production and submit daily sales logs to supervisor.
• Work on Special Projects or Service Ticket Team as needed.

Skills

Call center

Customer service

Medical industry

Medical publications

Math skills

Problem solving

Analytical reasoning

MS Office

Phone software

Shift flexibility

Education

High School Diploma

GED

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Our vision for Interventional Urology and Critical Care at BD

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care.

Key responsibilities will include:

• Contacts physician office staff via phone, fax, and/or e-mailed to obtain medical documentation

• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines

• Able to identify and professionally resolve customer service- related issues

• Works in conjunction with Sales Operations to identify and support customer service- related initiatives as defined by company goals and objectives

• Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors

• Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes

• Tracks daily production and submits daily sales logs to direct supervisor

• Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require

About you: To be successful in this role, you require:

• Minimum High School Diploma or general education degree (GED)

• Minimum 1 year call center or customer service experience. Medical Industry experience is preferred

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers

• Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

• Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors

• Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software

• Shift requirement: must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; all other days, first shift, EST.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA FL - Stuart Airport Road

Work Shift

NA (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.