Line Technician

Buckeye Broadband; Toledo (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

A telecommunications company is seeking a Line Technician based in Toledo, Ohio. The primary role involves troubleshooting and maintaining RF and fiber systems, testing new installations, and supporting customer service efforts. Applicants should have a high school diploma and five years of experience in the telecommunications field. A valid driver's license and physical capability to lift heavy objects are essential. This position requires effective teamwork and problem-solving skills in various weather conditions.

Qualifications

• Demonstrated ability to troubleshoot system problems from the node to the home.
• Physical ability to lift 100-pound objects.
• Valid driver's license required.

Responsibilities

• Perform troubleshooting, repairing, and ongoing maintenance of RF and fiber systems.
• Conduct turn-on and testing of new system additions.
• Assist with various projects as needed.

Skills

Troubleshooting

Customer relations

Attention to detail

Ability to work independently

Climbing skills

Education

High School diploma or equivalent

5 years of experience in Telecommunications

Tools

Microsoft Office

AutoCAD LT

Bit Error Rate detector

Spectrum analyzer

Optical Light Meter

Job description

Position Summary

The Line Technician’s primary responsibility is to trouble‑shoot and maintain the RF and fiber portion of the system from each node to termination, including node equipment, fiber optic cable, forward, return, modem, ingress, leakage, DCT, HD related equipment, and digital services. The Line Technician assists the maintenance technician in adding and removing network‑facing technicians, along with demand calls. The Line Technician turns on and tests new or modified system plant and other special assignments as needed. The Line Technician reports directly to the Supervisor, Technical Operations. There are no direct reports to this position.

Job Code

U118

FLSA Status

Nonexempt

Essential Functions

• Accountable for performing all duties of the Maintenance Technician.
• Perform troubleshooting, repairing, and ongoing maintenance of RF and fiber portions of the system from node to termination.
• Conduct turn‑on and testing of new system additions and modifications.
• Assist the Maintenance Technician in resolving service call issues in a timely manner.
• Interface with Power Mode Technician and Hub Technician to resolve system issues.
• Utilize troubleshooting equipment, including Bit Error Rate detector, Spectrum analyzer, Time Domain Reflectometer, Optical Light Meter, Constellation meter, fusion splicer, fault locator, and Optical Time Domain Reflectometer.
• Use computer skills such as Microsoft Office, AutoCAD LT, POP 2000, System prints, Wondershare, Xpertrak, PEA, Apache OpenOffice.
• Assist with various projects as needed.
• Present a courteous and professional image and maintain good customer relations.
• Help create a positive team‑work environment and support employee relations.
• Follow and enforce the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
• Perform any miscellaneous department duties as needed.
• Read cable and fiber blueprints.
• Use proper phone, text, and email etiquette.

Education and Experience Requirements

• High School diploma or equivalent — required.
• 5 years of previous experience in the Telecommunications industry — required.
• 12th grade level math ability — preferred.
• Ability to read and spell English properly — required.
• Physical ability to climb poles and ladders — required.
• Physical ability to lift 100‑pound objects — required.
• Attention to detail — required.
• Ability to work independently with little or no supervision — required.
• Demonstrated ability to troubleshoot system problems from the node to the home — required (via written and/or oral testing).
• DOT Physical and certification required.
• Demonstrated ability to trouble‑shoot, break out, and splice fiber after training is complete.

Core Competencies

• Agile: embraces change, adaptable, and flexible; sense of urgency.
• Innovative: uses critical thinking, creativity, continuous learning, and challenges the status quo.
• Customer Focused: external/internal, creates exceptional customer experience, demonstrates sales and service mentality.
• Collaborative: teamwork, proactive knowledge sharing, constructive conflict.
• Accountable: see it, own it, solve it, do it; hold each other accountable.

Other Skills and Requirements

• Commitment to providing value service to the contracted customer.
• Interest and commitment to meeting company goals by assisting customers.
• Background record that meets company standards.
• Valid driver’s license and driving record that meet company standards at all times.
• Reliable means of transportation at all times.
• Professional appearance and demeanor.
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized unless legally obligated.

Working Conditions and Physical Demands

• Physical demands: walking, kneeling, standing, regularly lifting up to 100 pounds, stooping, crawling, climbing telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, using hands and fingers to grasp, hold, pick up, rotate, keyboard, etc.
• Ability to work at elevated heights up to 30–40 feet for extended periods. Ability to work in confined spaces for extended periods.
• The Line Technician is a position subject to the terms of the current bargaining agreement under Teamsters Local 20.
• Standard schedule is full time, hourly, 40 hours per week; shift as assigned.
• Overtime, including holidays, weekends, or nights, may be required.
• Work is primarily outside in all weather conditions at 4818 Angola Road and other sites.
• Subject to periodic MVR checks and written approval upon request.
• Required to use gaffs to climb telephone poles.
• The Company is a drug‑free workplace; pre‑employment and random testing are mandatory.
• Hours worked, duties, and status are subject to change as company needs evolve.

Use of Company Resources, Equipment and Confidential Information

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Unauthorized use of company resources, equipment, or information is strictly prohibited and may result in termination. Confidential data obtained via company resources is likewise prohibited from unauthorized use. The statements herein describe the general nature and level of work performed and may be expanded or changed as management deems necessary.