Line Service Supervisor

Berry Aviation; San Marcos (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Berry Aviation, Inc. seeks a Line Service Supervisor in Texas to lead and inspire Line Service Technicians, ensuring top-tier service for all customers arriving at our FBO. You will supervise daily operations, coordinate staff, and uphold safety and quality standards.

You will train, coach, and evaluate LSTs per policy, manage schedules, and assist in hiring while maintaining professional relationships with customers and vendors.

Qualifications

• Three+ years in line service, aviation, or customer service roles.
• Strong interpersonal and communication skills.
• Flexible schedule including nights, weekends, holidays and on-call shifts.

Responsibilities

• Lead Line Service Technicians and supervise daily operations.
• Oversee line staff in FBO, flightline and hangar organization; identify and fix issues.
• Conduct training, coaching, and performance reviews; assist in hiring.

Skills

Line Service

Aviation

Customer Service

Interpersonal Skills

Tools

Microsoft Word

Excel

Job description

Purpose

The Line Service Supervisor is the go to person to achieve excellent line services when flying into our FBO. You will be required to interact with various levels of customers and corporations, providing them safe and professional services. Line Service Technicians, as well as Customer Service Representatives will be looking to you to oversee and assist in providing any services and amenities our customers require.

Requirements

• Work Schedule 8:00am-4:00pm, unless otherwise determined by FBO Manager
• Lead LSTs by example, acting on behalf of the company and providing a productive and motivating working environment
• Supervise and assist LSTs in their duties and responsibilities
• Lead line staff in maintaining FBO, flightline, and hangar organization GSE storage, aircraft arrangement, etc.; identify problems and determine best solutions
• Fill in for LSTs as required
• Train, coach, evaluate and develop LSTs in accordance with established policies and procedures
• Maintain training records for LST's
• Hold LSTs accountable for duties, responsibilities, and compliance with policies and procedures
• Manage LST work schedules and communicate to LSTs and FBO Manager
• Conduct LST performance reviews and conduct disciplinary actions
• Assist in hiring process for LST positions
• Organize periodic line staff or departmental meetings
• Perform and assist with all fuel quality control test and procedures
• Assist with all Refueler/GSE/Fuel Farm repairs and maintenance
• Assist with LST payroll and time approvals
• Maintain a professional appearance and manner with all customers and employees
• Familiarize with customer invoicing software and sales transactions
• Develop and maintain customer relationships, encourage upselling fuel, services and amenities
• Understand company values, policies, and procedures
• Keep record of customer interaction and details of actions taken
• Ability to maintain patience and calm under pressure
• Advocate for their team and build a spirit of trust
• Build communication skills to share visions and goals with team
• Practice active listening and employ emotional intelligence to provide effective and efficient responses to customer or employee needs
• Capable of Performing training duties in accordance with Berry Aviation's SOP
• Other duties as assigned by the FBO Manager

Qualifications

Required

• Minimum three year previous Line Service, Aviation and or Customer Service experience required.
• Valid drivers license
• Previous line service experience
• Exceptional interpersonal and communication skills
• Excellent organizational skills
• Flexible work schedule that may include overtime, nights, weekends, holidays and be on call

Preferred

• Previous customer service experience
• Previous supervisor/management experience
• Must possess computer knowledge in Microsoft Word and Excel

Physical/Environmental Requirements

• Must be able to lift 75lbs
• Must have high situational awareness
• Must be able to work outside in inclement weather

Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify.

For additional information:

Click here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to view the EEO is the Law poster.

Click here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf to view the EEO is the Law supplemental poster.