Line Service Technician

Robinson Aviation Inc; East Haven (CT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Fuel commissions

Paid time off

Floating holidays

Job summary

Robinson Aviation Inc. is seeking an entry-level or experienced Line Service Technician to support general aviation and airline operations at Tweed-New Haven Airport.

The role requires flexibility across shifts, including days, nights, weekends, and holidays, and emphasizes delivering exceptional customer service. Team members perform aircraft marshaling, fueling, towing, de-icing, and various ground service tasks while maintaining safe ramp operations and adhering to training programs.

Qualifications

• Be at least 18 years of age.
• Authorized to work in the United States.
• Valid driver’s license in Connecticut with no suspensions.
• Pass a pre-employment drug screen and background check; eligible for SIDA badge.
• High school diploma or equivalent.
• Able to lift up to 50 pounds and perform physical tasks.
• Able to communicate in English via phone, radio, and writing.
• Flexible shifts including days, nights, weekends, overtime, and holidays.

Responsibilities

• Marshal aircraft, refuel, tow, fuel handling and operate ground service equipment.
• Maintain safe ramp operations.
• Provide courteous and professional service to crew and customers.
• Provide fueling, de-icing, lavatory, ground power, and potable water services.
• Participate in on-the-job and recurrent training.
• Ensure accuracy of time worked, quality control, and other reports.

Skills

Customer service

Team player

English communication

Safety mindful

Education

High school diploma or equivalent

Tools

Valid driver’s license

Job description

Are you excited about launching a career in the aviation industry? We're seeking entry-level or experienced candidates with a passion for the aviation industry and a commitment to delivering exceptional customer service. As a Line Service Technician (LST), you'll play a vital role in ensuring smooth general aviation and airline operations while fostering an outstanding experience for our customers.

This position requires availability for any/all shifts assigned and can include days/nights, weekends, overtime, holidays, and on-call as required.

What will you do?

LSTs work as a cohesive team, delivering safe and effective services to our aviation clients while providing a warm and welcoming attitude. Duties include:

• Being responsible for FBO operations, including aircraft marshaling, refueling, towing, fuel handling and quality control, luggage handling, and operation of a variety of aviation ground service equipment.
• Maintain safe and secure ramp operations.
• Provide courteous and professional service to crew and customers at all times.
• Service aircraft as requested by crew and customers, including fueling, de-icing, lavatory, ground power, and potable water services.
• Understand, participate in, and excel in periods of initial, on-the-job, and recurrent training as required.
• Ensure the accuracy of reports and documents related to time worked, quality control, and other activities performed as part of the role of Line Service Technician.
• Other duties as assigned.

You'll be part of a professional team that takes care of clients, large and small, and powers the aviation stream at the Tweed-New Haven Airport.

Basic Qualifications

• Be at least 18 years of age
• Authorized to work in the United States of America
• Valid driver's license in the State of Connecticut with no previous suspensions
• Pass a pre-employment drug screen, background check, and be capable of being issued and maintaining a SIDA airport security badge.
• High school diploma or equivalent
• Be physically capable of performing job duties, including walking, climbing, bending, kneeling, and the ability to lift up to 50 pounds without assistance.
• Flexible work scheduling, including regular and reliable in-person attendance for all scheduled shifts.
• Be able to communicate in English with others via telephone, radio, and in writing.
• Ability to prioritize multiple tasks and accomplish them effectively.
• Proactively prepare for arrivals and departures, and act as a team player in accomplishing an ever-changing list of job tasks.
• Ability to complete all required training programs.

Do you have prior aviation-specific experience, including customer service, fueling, or towing? Let's talk!

Benefits

• Company-sponsored medical, dental, and vision
• Retirement Savings Plan - 401(k) w/ company match
• Monthly monetary fuel commissions, based on fuel sales
• Paid time off accrual
• 40 hours of floating holiday pay

(*Benefits begin after a probationary period)

Additional Information

Find out more information about FBOs at www.robinsonaviation.com. Uniform standards are enforced.

Must pass a pre-employment drug screen and background check before considered for employment.