Line Service Professional

Million Air; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Million Air in Austin, Texas is seeking a Line Service Professional to efficiently serve internal and external customers. Responsibilities include aircraft fueling, movement, and customer service promotion, alongside regular maintenance and vehicle checks. Candidates should be customer-focused with strong communication skills and a clean driving record. This is an entry-level, non-exempt position that requires availability on evenings, weekends, and holidays, with no travel expected.

Qualifications

• Customer service experience in the service industry preferred.
• Prior aircraft ground handling experience a plus.
• Must be able to pass a drug test.

Responsibilities

• Perform aircraft movement, fueling, and storage.
• Ensure quality control of fuel movement.
• Maintain crew cars and facility upkeep.
• Provide customer service and promote services.

Skills

Customer focus

Communication skills

Strong computer skills

Basic mathematical knowledge

Education

High School Diploma

Job description

If you want to join a great team, we welcome you to apply!

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The line service professional is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities and Duties

1. Aircraft movement, placement, fueling, and storage
2. Fuel movement- quality control, disposal, and paperwork
3. Daily check and upkeep of crew cars and vehicles
4. Facility maintenance and upkeep
5. Customer service, promotion of services
6. Monthly crew meetings
7. Annual re-current training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Customer focus-naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
4. Strong computer skills including Microsoft office products
5. Basic mathematical knowledge
6. Must be able to pass a drug test
7. 21 years+ with valid drivers license.

Reporting Relationship

This position reports to the Line Service Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 50 pounds
2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
3. Outside work in all types of weather conditions
4. Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Position Type and Expected Hours of Work

This is a non-exempt position.

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Customer service experience in the service industry preferred.
2. Prior aircraft ground handling experience a plus
3. High School Diploma
4. Entry level position
5. Ability to work evenings, weekends, and holidays.
6. Acceptable driving record
7. Zero tolerance drug free employer includes pre-employment and random screening.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with out without notice.