Line Service Manager

All Aviation Jobs

Eden Prairie (MN)

On-site

USD 80,000 - 105,000

Full time

2 days ago

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Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Thunderbird Aviation in Eden Prairie, MN is seeking a Line Services Manager to lead ramp and line operations, oversee fuel, towing, de-icing, and hangar activities, and ensure safety and regulatory compliance.

The role requires a bachelor’s degree in Aviation Management or related field, 3+ years of leadership in FBO/aviation ops, strong communication, and proficiency with FBO management systems and MS Office. Must be flexible and available for weekend shifts.

Qualifications

Bachelor’s degree in Aviation Management or related field.
3+ years of progressive leadership experience in FBO or aviation ground operations.
Proven experience managing audits and regulatory compliance.
Strong leadership, communication, and organizational skills.
Proficiency in FBO management systems and Microsoft Office Suite.
Ability to work flexible hours including weekends and holidays.

Responsibilities

Lead, mentor, and develop line supervisors and technicians across shifts.
Direct ramp operations including marshaling, fueling, towing, de-icing, and hangar management.
Oversee scheduling, resources, and SOPs; ensure safety and regulatory compliance.
Support audits, adjust plans, and maintain accurate documentation.
Foster strong relationships with pilots, flight departments, and clients.
Manage budgets, expenses, and capital expenditure recommendations.

Skills

Leadership

Aviation operations

Audits

Regulatory compliance

Safety culture

Customer service

Education

Bachelor’s degree in Aviation Management

Tools

FBO management systems

Microsoft Office Suite

Job description

Job Title: Line Service Manager

Location: Thunderbird Aviation (KFCM) Flying Cloud Airport, Eden Prairie MN 55347

Department: Line Services / Operations

Reports To: Operations Manager

Employment Type: Full-Time

Job Type: Full-time

The Line Services Manager is a key leadership role at Thunderbird Aviation, responsible for the strategic oversight, operational excellence, and regulatory compliance of all ramp and line service functions. This position manages a team of supervisors and technicians, ensures adherence to federal and state aviation standards, and plays a critical role in customer satisfaction, safety culture, and audit readiness. The ideal candidate brings a blend of hands‑on aviation experience and high‑level operational leadership.

Key Responsibilities

Strategic Leadership & Team Development

Lead, mentor, and develop a team of line supervisors and technicians across multiple shifts.
Establish performance goals, KPIs, and training programs to ensure operational excellence.
Collaborate with executive leadership to align line service operations with company objectives.

Operational Oversight

Direct all ramp operations including aircraft marshaling, fueling, towing, de‑icing, and hangar management.
Oversee scheduling, resource allocation, and workflow optimization to ensure timely and safe aircraft handling.
Implement and maintain standard operating procedures (SOPs) for all line service activities.

Regulatory Compliance & Audit Management

Serve as the primary point of contact for state and federal audits (FAA, EPA, OSHA, DOT).
Maintain and audit documentation, training records, and operational logs to ensure full compliance.
Lead internal audits and corrective action plans to proactively address compliance gaps.

Safety & Risk Management

Champion a proactive safety culture through training, inspections, and incident response planning.
Conduct root cause analysis of safety incidents and implement preventive measures.
Ensure all GSE and fueling operations meet operational standards.

Customer Experience & Stakeholder Relations

Build strong relationships with pilots, flight departments, and corporate clients.
Resolve high-level service issues and ensure a premium experience for all FBO customers.
Coordinate with customer service, maintenance, and hangar teams to ensure seamless operations.

Financial & Resource Management

Develop and manage departmental budgets, including labor, equipment, and training costs.
Analyze financial and operational data to identify trends and opportunities for efficiency and revenue growth.
Evaluate and recommend capital expenditures for GSE and ramp infrastructure.
Inventory reporting, monitor fuel inventory, usage, and quality control processes.

Qualifications

Bachelor’s degree in Aviation Management, Business, or related field (or equivalent experience).
3+ years of progressive leadership experience in FBO or aviation ground operations.
Proven experience managing audits and regulatory compliance.
Strong leadership, communication, and organizational skills.
Proficiency in FBO management systems and Microsoft Office Suite.
Ability to work flexible hours and respond to operational emergencies. The Line Service Manager position requires at least 1 weekend shift per week and Holidays.

Physical Requirements