Line Manager

Socket.dev; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account (HSA)

401(k) with company match

Paid time off

Travel discounts

Job summary

Northern Jet is seeking an Aviation Line Technician Manager to lead daily line service operations at Grand Rapids, MI. The role focuses on safety, efficiency, and high‑quality ground support, including fueling, marshalling, and equipment handling.

The ideal candidate combines hands-on leadership with a strong focus on customer service, teamwork, and aviation safety, thriving in a fast‑paced environment while maintaining professional standards for crew and passengers.

Qualifications

• Must have a High school diploma or GED.
• Experience in aviation, ground handling, or fueling is preferred.
• Valid driver’s license and ability to obtain an airport badge.
• Strong communication and teamwork skills are essential.
• Knowledge of FAA, OSHA, and airport safety regulations is a plus.

Responsibilities

• Supervise, coach, and support Line Service Technicians during shifts.
• Oversee daily tasks, shift coverage, and workload prioritization.
• Provide hands-on training for new and existing team members.
• Ensure compliance with FAA regulations, safety standards, and company procedures.
• Coordinate aircraft movements and fueling activities, and support customer service expectations.

Skills

Strong communication

Teamwork

Education

High school diploma or GED

Job description

About Northern Jet:

Personal. Private. Authentic.Northern Jet is a private aviation company with over 25 years of experience, offering personalized luxury travel with a focus on safety, convenience, and quality. We operate a fleet of 40+ jets and hold an ARGUS Platinum safety rating. Northern Jet's mission is to deliver seamless, client-focused travel experiences.

About this Role

The Line Manager is responsible for overseeing daily line service operations, ensuring safe, efficient, and high-quality aircraft ground support. This role provides leadership to Line Service Technicians, coordinates aircraft movements and fueling activities, supports customer service expectations, and ensures all work is completed in compliance with company procedures, FAA regulations, safety standards, and operational requirements.

The ideal candidate is a hands-on leader who can balance safety, service, urgency, and professionalism in a fast-paced aviation environment.

Location:

Grand Rapids, Michigan

Leadership & Team Supervision

• Supervise, coach, and support Line Service Technicians during assigned shifts.


• Assist with daily task assignments, shift coverage, and workload prioritization.


• Provide hands-on training for new and existing team members.


• Monitor employee performance and provide feedback to leadership.


• Promote a positive, accountable, and safety-focused team culture.


• Serve as the point of contact for line service team members during daily operations.

Aircraft & Ramp Services

• Marshal aircraft during arrival and departure.


• Tow, park, and secure aircraft as needed.


• Perform fueling and defueling operations according to safety regulations.


• Conduct pre- and post-flight inspections of fueling equipment.


• Provide lavatory and water services to aircraft.


• De-ice aircraft as required during winter operations.

Ground Support Operations

• Operate ground support equipment (GSE), including tugs, fuel trucks, and baggage carts.


• Maintain ramp cleanliness and ensure a safe working environment.


• Assist in aircraft loading and unloading operations.


• Perform minor maintenance and inspections on GSE.

Customer Service & Communication

• Assist flight crews, passengers, and maintenance personnel with requests.


• Communicate with pilots and ground crews to coordinate aircraft movements.


• Provide concierge-level service for private and corporate aviation clients.

Minimum Qualifications

• High school diploma or GED required.


• Previous experience in aviation, ground handling, or fueling preferred.


• Valid driver’s license; ability to obtain an airport-issued badge.


• Strong communication and teamwork skills.


• Knowledge of FAA, OSHA, and airport safety regulations is a plus.

Physical Requirements

• Outdoor, fast-paced airport ramp setting.


• Exposure to jet engine noise, fuel fumes, and various weather conditions.


• Ability to lift up to 50 lbs and work in outdoor conditions (heat, cold, wind, rain).

The Ideal Candidate

The ideal Aviation Line Technician Manager is safety-focused, dependable, and thrives in a fast-paced aviation environment. This individual delivers exceptional customer service, enjoys working around aircraft, and takes pride in creating a safe and welcoming experience for both crew and passengers. They are comfortable working outdoors in the Florida climate, maintain a strong attention to detail, and work well both independently and as part of a team. A passion for aviation, a positive attitude, and a willingness to jump in wherever needed are essential for success in this role.

Why This Role Matters

The Line Manager plays a critical role in the safety, efficiency, and overall success of daily aviation operations. This position serves as the bridge between leadership and the line service team, helping ensure aircraft are moved, fueled, staged, and supported safely and on time.

In private aviation, every detail matters. The Line Supervisor helps create a smooth experience for pilots, passengers, maintenance, operations, and client service teams by making sure the ramp, hangar, equipment, and aircraft are ready when needed.

This role also directly impacts the company's safety culture. By coaching team members, reinforcing procedures, identifying risks, and leading by example, the Line Supervisor helps protect employees, customers, aircraft, and the overall operation.

Ultimately, this position matters because it keeps the operation moving. A strong Line Supervisor helps ensure flights depart on schedule, aircraft are handled with care, team members are supported, and customers receive the high level of service expected in private aviation.

Why Northern Jet?

• Work with a leading private aviation company focused on exclusive experiences.


• Collaborate with a dynamic marketing team in a fast-growing industry.


• Opportunity to make a meaningful impact on the company’s growth and brand presence.


• Exposure to luxury sales strategies and high-net-worth clientele engagement.

Your Career. Your Benefits. Your Northern Jet Advantage.

At Northern Jet, we're committed to taking care of the people who keep us flying. We offer a wide range of valuable benefits, many provided at no cost to support your health, financial stability, and overall quality of life. Our benefits are designed to help you thrive both professionally and personally, so you can focus on delivering excellence in the skies and enjoying life on the ground. Our comprehensive benefits include:

• 80% Company-Paid Premiums for Medical, Dental, and Visioncoverage with access to nationwide provider networks


• Flexible Spending Accounts (FSA) for healthcare and dependent care


• Health Savings Account (HSA) option with tax-advantaged savings


• Wellness Programs & Discounts including LifeMart and exclusive ID90 Travel deals


• Paid Time Off starting at 2 weeks PTO plus 1 week of paid sick time annually


• Life and Accidental Death & Dismemberment Insurance (company-paid)


• Voluntary Benefits including accident, critical illness, identity theft protection, and hospital indemnity plans


• 401(k) plan with a 3% company match


• Short- and Long-Term Disability (company-paid)


• Additional Lifestyle Perks and travel discounts designed for the aviation industry

As part of our commitment to safety and security, all candidates are required to complete pre-employment drug screening and background checks. Northern Jet also participates in the E-Verify program to confirm employment eligibility for all new hires.