LIMS Technical Support Engineer (GMP/GxP)

Westbourne

Foster City (CA)

On-site

USD 85,000 - 110,000

Full time

13 days ago

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Job summary

Westbourne in Foster City, CA is seeking a LIMS Support Engineer to provide GMP-regulated LIMS technical support, troubleshoot incidents, and maintain SOPs. You will collaborate with Level 3 admins and QA leads to resolve escalations and perform testing during upgrades.

Required 1–3 years of LIMS experience (Empower, LIMS, BIOVIA LES, Veeva Vault acceptable), English fluency, and strong communication. Familiarity with ServiceNow, Citrix/XenApp, AD, and SharePoint is highly valued.

Qualifications

Fluency in English language both written and oral is imperative.

Responsibilities

Manage and complete all Support tickets in a timely manner related to troubleshooting at the application level, errors, user configuration, user creation, deletion.
Work directly with level 3 administrators to resolve any issues/requests escalated to the Level 3 team.
Contribute to the support and maintenance of SOPs and Work Instructions pertaining to LIMS by reviewing updates to documents as requested by the validation lead/system manager.
During LIMS upgrades/enhancements, perform development testing and support user acceptance testing, and upgrades.
Identify opportunities for improving LIMS functionality and performance and provide recommendations to the system manager.
Identify opportunities for streamlining LIMS business processes to improve efficiency and compliance and provide recommendations to the system manager.
Maintain the LIMS system in a state of GMP compliance to ensure data integrity by following related SOPs for support duties.
Perform LIMS maintenance tasks including account maintenance, periodic review of accounts and System Audit Trail and server maintenance.
As a Support Engineer, provide support with LIMS system in GxP environment.
Experience in service desk tools such as ServiceNow.
Experience in Citrix Receiver, XenApp platforms.
Good understanding of Active Directory, SharePoint.
Take ownership of incidents and service requests and work to resolve them to user satisfaction while adhering service-level agreements.
Regularly compile and provide metrics on incidents and service requests, trends to management.
Skills: Good understanding of Laboratory Informatics Systems and business processes.
Excellent verbal and written communication skills.
Experience working in Pharmaceutical R&D, QC laboratories is a plus.