LIMS Product Owner

Altria Client Services LLC; Richmond (VA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Relocation benefits

Hybrid work schedule

Salary range disclosure

Job summary

Altria Client Services LLC is seeking a hands‑on LIMS Product Owner and Technical Lead to drive the OneLab LIMS platform across Altria’s operating companies. The role emphasizes platform delivery, method development, system configuration, and strong stakeholder collaboration in a regulatory environment.

The position is based in Richmond, VA with a hybrid schedule (in the office Tue–Thu). Local relocation benefits are available.

Qualifications

• Bachelor's degree or advanced degree in Information Systems, Computer Science, or a related field.
• CSPO certification preferred.
• 5+ years of educational and/or work experience with laboratory or scientific systems.
• Hands‑on experience developing or supporting a LIMS in a regulated laboratory environment preferred.
• Experience as a product owner or team lead on a system implementation or upgrade preferred.
• Experience in instrument and system integrations preferred.
• Working knowledge of QMS documentation, validation, and User Acceptance Testing preferred.
• Familiarity with analytical testing workflows preferred.
• Strong written and oral communication, critical thinking, and the ability to translate scientific needs into technical solutions.
• Strong organizational and prioritization skills, with the ability to handle multiple priorities, maintain attention to detail, and meet commitments in a dynamic environment.

Responsibilities

• Product Ownership and Platform Delivery: Own the OneLab LIMS platform end to end, define MVP, plan releases, and manage SOWs for enhancements.
• Leading platform upgrades from readiness through testing and go‑live, prioritizing fixes and replacing customizations with out‑of‑the‑box features.
• Defining and maintaining method architecture and configuration standards to simplify the system.

Skills

CSPO

LIMS experience

Product ownership

System integrations

Lab workflows

QMS & validation

UAT knowledge

Analytical workflows

Communication skills

Education

B.S./M.S. Information Systems

Tools

LIMS

Job description

Are you passionate about connecting laboratory science and technology to strengthen quality systems, regulatory compliance, and business outcomes? Join us as an LIMS Product Owner and Technical Lead for OneLab, the BIOVIA LIMS that supports laboratory testing across Altria's Operating Companies!

In this role, you'll advance quality computer systems by applying deep technical expertise to design and optimize system capabilities and workflows that improve consistency, usability, and control while aligning with compliance and operational needs.We're looking for a hands‑on technical leader who can translate laboratory science into software solutions. They will also strengthen collaboration across functions to improve solution quality, speed up delivery, and build confidence among partners. This position is based in Richmond, VA, with a hybrid work schedule (Tuesday through Thursday in the office). Relocation benefits are available.

What you will be doing:

Product Ownership and Platform Delivery

• Being responsible for the OneLab LIMS platform end to end, including scope, MVP definition, release sequencing, and SOWs for enhancements and upgrades.
• Leading platform upgrades from readiness and gap assessment through testing and go-live, including prioritizing fixes and replacing customizations with out-of-box functionality.
• Defining and maintaining method architecture and configuration standards that simplify the system and reduce lab and development effort.

Method Development and System Configuration

• Leading recipe and method development for laboratory customers
• Configuring and supporting sample login workflows, admin configuration, and system administration.
• Designing data import solutions for external contract labs, including testing of data files and spec sheets.

Integrations, Reporting, and Data

• Leading instrument integration and metrology activities, including instrument setup, connectivity, events, resolving issues, and auditing.
• Supporting system integrations

Quality, Compliance, and Risk Management

• Maintaining QMS documentation, work instructions, and control documents to support system and business changes.
• Prioritizing and resolving open compliance and system-related items to ensure timely risk mitigation.
• Establishing testing best practices that improve edge-case coverage and the use of representative data.

Stakeholder Engagement and Team Leadership

• Translating lab-scientist language into implementable software requirements using visual mock-ups, use cases, workflow diagrams, and live demos.
• Leading and coaching method developers
• Facilitating regular business partner alignment across scientific, quality, and IT teams
• Delivering end-user training and organizational change management for new functionality.

We want you to have:

• Bachelor's degree or advanced degree in Information Systems, Computer Science, or a related field
• Certified Scrum Product Owner (CSPO) certification preferred.
• 5+ years of educational and/or work experience with laboratory or scientific systems.
• Hands‑on experience developing or supporting a LIMS in a regulated laboratory environment preferred.
• Experience as a product owner or team lead on a system implementation or upgrade preferred.
• Experience in instrument and system integrations preferred.
• Working knowledge of QMS documentation, validation, and User Acceptance Testing preferred.
• Familiarity with analytical testing workflows preferred.
• Strong written and oral communication, critical thinking, and the ability to translate scientific needs into technical solutions.
• Strong organizational and prioritization skills, with the ability to handle multiple priorities, maintain attention to detail, and meet commitments in a dynamic environment.

The starting salary is based but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Why You'll Love Building Your Career at Altria

• Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully.
• A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real.
• Get recognized for your work - annual merit increases and performance bonus.
• A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary.
• Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends.
• Support for what matters most - comprehensive medical, dental, and vision coverage for you and your family.
• Celebrating your milestones - paid parental and bonding leave for life's biggest moments.
• Wellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life.
• A culture that gives back - paid volunteer days and a shared commitment to making a difference.

At Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.