Limousine Dispatcher

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Wellness programs

Hotel, F&B, retail discounts

Free parking

Health & Income Protection

Professional development & volunteer机会

Job summary

MGM Resorts International in Las Vegas seeks a Dispatcher to manage guest room status, requests, and room distribution across shifts. You will support Front Desk and VIP Services to create memorable guest experiences.

The ideal candidate has a high school diploma, is willing to work varied shifts including weekends/holidays, and prefers some hotel status board operator experience with a Spanish-speaking ability.

Qualifications

• High school diploma or equivalent required.
• Six months of Hotel Status Board Operator experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Update status of guest rooms.
• Process Rooms Control data and distribute rooms to Managers on all shifts.
• Receive and process rush room requests from Front Desk and VIP Services.
• Handle guest requests by phone or printer for items like cribs, irons, hair dryers.
• Process requests for turndown services and towels and forward to the appropriate area.
• Run reports for Housekeeping, Day and Swing shifts.
• Ensure that the Housekeeper Assistant’s report is ready for morning/afternoon distribution.

Skills

Customer service

Hospitality

Communication

Bilingual Spanish

Education

High School Diploma

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Dispatcher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING RATE:

$22.00 Hourly

THE DAY-TO-DAY:

• Update status of guest rooms
• Process Rooms Control data and distribute rooms to Managers on all shifts
• Receive and process rush room requests from the Front Desk and VIP Services
• Receive requests from the Front Desk and VIP services by phone or computer printer for special requests from guests, such as baby cribs, bed boards, irons, hair dryers, etc.
• Receive and process requests from guests for turndown services, extra towels, etc., and forwards the request to the proper employee in the specific area
• Run reports needed by Housekeeping, Day and Swing shifts
• Ensure that the Housekeeper Assistant’s report is completed in the morning and afternoon for distribution to the Assistant Hotel Manager

THE IDEAL CANDIDATE:

• Have a High School Diploma, GED or equivalent
• Work varied shifts, to include weekends and holidays
• Six(6)months of Hotel Status Board Operator experience - Preferred
• Bilingual in Spanish - Preferred
• Experience in a similar resort setting - Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community