Lima Branch Leader: People, Service & Community Impact

E Fnb; Lima, Northern (OH, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

First National Bank in Northwestern Ohio seeks a Branch Manager who enjoys leading people, building customer relationships, and making a positive community impact. The role oversees daily branch operations, staff development, and customer service with lending support and cross-sell opportunities.

This position suits someone who is people-oriented, service-driven, adaptable, and looking to grow a career in community banking within a branch environment.

Qualifications

• Bachelor's degree preferred; or one to two years of related experience and/or training; or an equivalent combination.
• Previous banking, financial services, customer service, supervisory, or leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach and develop employees while maintaining accountability and high service standards.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to work effectively with customers, employees, and other departments throughout the Bank.
• Comfortable using common computer applications, including word processing and spreadsheet software.
• Ability and willingness to become a registered notary.

Responsibilities

• Lead, coach, mentor, and develop branch Customer Service Representatives.
• Coordinate employee schedules and daily responsibilities to ensure effective branch coverage and operations.
• Provide exceptional customer service and assist in resolving customer questions or concerns.
• Maintain strong operational controls, including cash handling, balancing, vault and ATM activity, security procedures, and branch audits.
• Support and direct branch efforts to identify customer needs, cross-sell Bank products and services, and make appropriate referrals to other areas of the Bank.
• Open new accounts and perform other customer service functions as needed.
• Assist customers with consumer lending needs, including preparing loan information and working within established lending authority and procedures.
• Promote accuracy, efficiency, and consistency within branch operations and identify opportunities for improvement.
• Ensure employees are properly trained and that backup coverage exists for essential branch functions.
• Represent First National Bank within the local community and support branch involvement in community events, volunteer opportunities, sponsorships, and other activities.
• Help oversee the appearance, supplies, maintenance, and overall functioning of the branch.
• Perform additional duties as needed to support customers, employees, and the Bank.

Skills

Leadership

Customer service

Communication

Coaching

Problem-solving

Attention to detail

Education

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Banking software

Job description

First National Bank in Northwestern Ohio seeks a Branch Manager who enjoys leading people, building customer relationships, and making a positive community impact. The role oversees daily branch operations, staff development, and customer service with lending support and cross-sell opportunities.

This position suits someone who is people-oriented, service-driven, adaptable, and looking to grow a career in community banking within a branch environment.