Lift Operations Assistant Manager

Mountain-Capital-Partners; Crescent Lake (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Willamette Pass Ski Resort is seeking a Lift Operations Assistant Manager to lead the Lift Operations team under the Lift Operations Manager. The role focuses on safe, efficient daily operations and exceptional guest service, guiding supervisors, attendants, and operators.

The candidate should have lift operations supervisory experience, strong leadership, and a commitment to safety in all weather conditions. This full-time position requires availability including holidays and weekends.

Qualifications

• Must be at least 18 years old.
• Experience in lift operations or ski resort environment preferred.

Responsibilities

• Oversee day-to-day mountain lift operations with supervisor alignment.
• Supervise and coach a team of supervisors, lift attendants and operators to ensure great guest service.
• Ensure daily lift checks, logs, and incident reports are completed.
• Coordinate setup and maintenance of mazes, ramps, fencing, signage, and loading/unloading areas at lift stations.
• Support training plans for safe lift operations, scanning, and reporting.
• Assist with interviewing, scheduling, documentation, and performance reviews.
• Help create and maintain departmental SOPs, logs, and reports.

Skills

Leadership

Team supervision

Customer service

Safety procedures

Tools

Walkie-talkie

Job description

The Lift Operations Assistant Manager helps provide the optimal experience to our guests while working alongside the Lift Operations Manager leading the Lift Operations team. If you have lift operations supervisory experience and want to take the next step in your ski industry career, apply today! Willamette Pass Ski Resort company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests.Essential Duties and Responsibilities:Oversee day-to-day operations of the mountain lifts in coordination with the department manager, with an emphasis on successful daily team operations.Effectively supervise, motivate, and coach a team of supervisors, lift attendants and operators to provide great customer service while promoting the Freedom to SkiWork with supervisors to complete daily rotational lift checks to ensure OICs and Lift Operations team members are present; monitor daily operations to ensure all stations are in compliance with OSHA, ANSI, and USFS regulations and requirements.Work with supervisors to ensure the completion of daily lift checks, lift logs, and accident and incident reports.Work with supervisors regarding the setup and maintenance of mazes, ramps, fencing, signage, and loading and unloading areas at all lift stations.Ensure Lift Operations effectively communicate through authorized channels using resort protocol, including prompt emergency notification.In coordination with the Lift Operations Manager, develop and execute winter training plans for safe lift operations, ticket and pass scanning, daily logs and needed reporting, authorized-channel communications, and department and company policies and procedures.Assist the lift operations management team with interviewing, hiring, scheduling, documentation, and employee reviews.Assist the lift operations management team with the creation, maintenance, and modification of a department schedule.Assist the lift operations management team with the creation and implementation of departmental standard operation procedures, training documents, logs, reports, and procedures.Spearhead the physical and digital organization of all department standard operation procedures, documents, logs, reports, policies, and procedures.Knowledge, Skills, and Abilities:Must be at least 18 years of age.A valid, current, unrestricted driver’s license is required.At least two years of lift operations experience is required.At least one year of experience in a leadership or team-building role is preferred.Must be available to work at least 4 days per week, including holidays and weekends.Knowledge of lift controls and operations for aerial and surface lifts.Knowledge of lift and ski area safety processes and procedures.Skill in basic machinery.Skill in providing excellent customer service.Ability to provide leadership to a large-scale team.Ability to read, understand, and comply with all company and departmental policies and procedures.Completion of the WPR Qualified Climber program prior to their first day.Ability to regularly work in adverse weather conditions.Ability to frequently walk on slippery, icy, and uneven surfaces.Ability to safely work in high-voltage areas.Ability to shovel and transport snow (up to 70 lbs.) for long periods in adverse outdoor conditions.Ability to occasionally lift, push or pull 50 lbs. individually or with assistance.Ability to operate a snowmobile.Ability to ski or snowboard safely to and from assigned workstations using company-designated routes.Ability to use hand tools (rakes, ice picks, shovels, etc.) to perform regular maintenance on snow loading/unloading surfaces according to specified ANSI B77.1 standards.