Lift Experience Assistant Manager — Winter Leader

Vail Resorts; California (MO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Housing available

401(k) Retirement Plan

Employee assistance program

Wellness benefits

Training and development

Job summary

Vail Resorts in Truckee, CA seeks an Assistant Manager to ensure safe, efficient resort lift operations and lead the Lift Experience Team. You will oversee staff, enforce safety, and deliver top-tier guest service in a dynamic mountain environment.

The role requires 1-2 years in lift or mountain operations, English fluency, ability to work outdoors in varied weather, and a flexible schedule including nights and weekends. Housing is available for the winter season.

Qualifications

• High School Diploma or GED Equivalent required
• 1-2 years of previous lift or mountain operations experience required
• Must be able to communicate fluently in English
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.

Responsibilities

• Lead daily operations of resort lifts such as scheduling staff, maintaining daily lift documentation, and owning the execution of opening and closing procedures.
• Assist with meetings and on-mountain training of leads and operators in daily operations and safety
• Monitor and document lift operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests
• Works closely with ski patrol, mountain safety, lift maintenance, and lift electric to assist and resolve any problems that may arise on the mountain.
• Receive and assess guest questions, comments and complaints providing timely resolutions
• Train, inspect, and lead the operation in accordance with ANSI, departmentalprocedures and written or verbal instruction.
• Provide direction and assist with shoveling and raking of snow and ice on a regular basis to maintain loading ramps.
• Designand assistwith creatinglift maze and safe-loading/unloading areas using appropriate tools.
• Communicates problems to superiors, while showing initiative in handling routine matters and emergencies.
• Communication with various departments concerning lift clearance, maintenance, injuries, and guest inquires.
• Create and maintain employee work schedules within department budget.
• Complete employee coaching/ disciplinary sessions, and performance reviews.
• Must comply with the uniform, appearance, and attendance standards.
• Follow the "guest service" guidelines and make guest service a top priority.

Skills

Leadership

Guest service

Communication

Safety awareness

Education

High School Diploma or GED

Job description

Vail Resorts in Truckee, CA seeks an Assistant Manager to ensure safe, efficient resort lift operations and lead the Lift Experience Team. You will oversee staff, enforce safety, and deliver top-tier guest service in a dynamic mountain environment.

The role requires 1-2 years in lift or mountain operations, English fluency, ability to work outdoors in varied weather, and a flexible schedule including nights and weekends. Housing is available for the winter season.