Lift Access Ambassador – Ski Resort

Shanty Creek Ski and Golf Resort LLC; Bellaire (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Shanty Creek Resort is seeking a Lift Ticket Checker for the seasonal on-site role in Bellaire, Michigan. You will verify lift access, assist guests, and enforce resort policies at lift entry points to ensure a safe and fair mountain experience.

The position emphasizes friendly service, clear communication, and adherence to procedures. Some duties include crowd management, reporting safety concerns, and coordinating with Lift Operations and Guest Services. Seasonality applies.

Qualifications

• Strong customer-service and communication skills.
• Able to stay calm and professional in challenging interactions.
• Able to enforce policies with fairness and diplomacy.
• Dependable, punctual, attentive and team-oriented.
• Able to work outdoors in winter conditions.
• Available on weekends, holidays, and evenings.

Responsibilities

• Verify lift access by checking guests’ lift tickets, passes, and other credentials.
• Apply ticketing requirements fairly, respectfully, and consistently.
• Welcome guests and provide friendly, helpful service at lift access points.
• Answer questions and direct guests to appropriate resort services and locations.
• Help guests resolve ticket or pass concerns with patience and professionalism.
• Identify invalid, missing, altered, or potentially fraudulent passes.
• Follow established procedures when denying lift access or addressing suspected pass misuse.
• Communicate pass concerns to the Lift Operations Supervisor, Ticketing, or Guest Services.
• Maintain a calm and diplomatic approach when assisting guests who are frustrated or confused.
• Assist with guest flow, lift-line control, maze setup, and general organization of lift areas.
• Monitor lift access points and surrounding areas for safety concerns and potential hazards.
• Provide accurate information about resort terrain, trail conditions, policies, and mountain operations.
• Maintain a visible, attentive, and welcoming presence at assigned lift access points.
• Promptly report incidents, suspicious activity, policy violations, and safety concerns.
• Complete required incident reports and other documentation accurately and promptly.
• Follow all resort policies, safety requirements, and emergency procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Policy enforcement

Teamwork

Outdoor work

Job description

Shanty Creek Resort is seeking a Lift Ticket Checker for the seasonal on-site role in Bellaire, Michigan. You will verify lift access, assist guests, and enforce resort policies at lift entry points to ensure a safe and fair mountain experience.

The position emphasizes friendly service, clear communication, and adherence to procedures. Some duties include crowd management, reporting safety concerns, and coordinating with Lift Operations and Guest Services. Seasonality applies.