Lift Access & Guest Services Associate (Seasonal)

Shanty Creek Ski and Golf Resort LLC; Kearney Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Shanty Creek Resort is seeking a friendly Lift Ticket Checker for the Schuss Mountain area. This seasonal on-site role ensures guests have valid lift tickets and helps maintain a safe, smooth on-mountain experience.

You will greet guests, verify credentials, answer questions, and support lift operations while upholding resort policies. Outdoor winter work, weekend/holiday availability, and strong customer service are essential.

Qualifications

• Strong customer-service and communication skills.
• Ability to remain calm, confident, and professional during challenging interactions.
• Ability to enforce policies with fairness, consistency, and diplomacy.
• Dependable, punctual, attentive, and team-oriented.
• Ability to work outdoors in winter-weather conditions for extended periods.
• Availability to work weekends, holidays, and evenings as required.

Responsibilities

• Verify lift access by checking guests’ lift tickets, passes, and other approved credentials.
• Apply ticketing requirements fairly, respectfully, and consistently.
• Welcome guests and provide friendly, helpful service at lift access points.
• Answer questions and direct guests to appropriate resort services and locations.
• Help guests resolve ticket or pass concerns with patience and professionalism.
• Identify invalid, missing, altered, or potentially fraudulent passes.
• Follow established procedures when denying lift access or addressing suspected pass misuse.
• Communicate pass concerns to the Lift Operations Supervisor, Ticketing, or Guest Services.
• Maintain a calm and diplomatic approach when assisting guests who are frustrated or confused.
• Assist with guest flow, lift-line control, maze setup, and general organization of lift areas.
• Monitor lift access points and surrounding areas for safety concerns and potential hazards.
• Provide accurate information about resort terrain, trail conditions, policies, and mountain operations.
• Maintain a visible, attentive, and welcoming presence at assigned lift access points.
• Promptly report incidents, suspicious activity, policy violations, and safety concerns.
• Complete required incident reports and other documentation accurately and promptly.
• Follow all resort policies, safety requirements, and emergency procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Policy enforcement

Team player

Safety awareness

Job description

Shanty Creek Resort is seeking a friendly Lift Ticket Checker for the Schuss Mountain area. This seasonal on-site role ensures guests have valid lift tickets and helps maintain a safe, smooth on-mountain experience.

You will greet guests, verify credentials, answer questions, and support lift operations while upholding resort policies. Outdoor winter work, weekend/holiday availability, and strong customer service are essential.