Lifestyle Coordinator

FirstService Residential; Coatesville (Chester County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits

Time off & holidays

401(k) with company match

Job summary

FirstService Residential is seeking a Lifestyle Coordinator to lead community lifestyle programs, events, fitness activities, and off-site trips. You will design and recommend activities, and work with the Lifestyle Committee to deliver a comprehensive schedule for residents.

The role emphasizes strong customer service, communication, and multitasking in a fast-paced community setting, with on-site responsibilities and occasional evenings or weekends.

Qualifications

• 2+ years of experience in Lifestyle coordination and/or Event planning.
• Excellent customer service and communication skills.
• Ability to manage multiple programs and deadlines.

Responsibilities

• Plan and promote a welcoming community environment.
• Coordinate programs, classes and events with Lifestyle Committee.
• Monitor trends to keep activities fresh and relevant.
• Manage day-to-day operations of Lifestyle Programs.
• Set up and participate in lifestyle events as needed.
• Assist clubs with activities and scheduling.
• Teach fitness/aquatic programs if certified.
• Respond to resident questions promptly and professionally.
• Prepare newsletters and contribute to the community site.
• Maintain monthly community calendar and facility access.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Team collaboration

Education

Hospitality degree

Parks & Recreation

Customer service education

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Graphics software

Job description

Description

Job Overview:

The Lifestyle Coordinator provides direction, thought leadership, and focus to all lifestyle elements of the community designed to enrich the quality of life and enhance the vibrancy of the community for residents. These lifestyle elements include, but are not limited to large events, small group activities, fitness classes/activities, presentations, workshops, and off-site trips. The Lifestyle Coordinator needs to be an energetic individual who likes talking to new people and determining and delivering the desired activities for the residents of the community. In this role, the Lifestyle Coordinator will independently design and recommend lifestyle elements and will also work in conjunction with the community Lifestyle Committee to provide an all-encompassing schedule of activities for the residents.

Duties & Responsibilities

• Project and promote a positive, welcoming and inclusive community environment.
• Support the Lifestyle Committee to plan, coordinate and implement programs, classes and special community-wide events
• Monitor trends in lifestyle programming to keep community activities for residents relevant, fresh, and new
• Manage the day-to-day operations of the Lifestyle Programs
• Set-up and participate in Lifestyle Events, as necessary
• Assist community Clubs/Groups with activities as needed
• Teach fitness and/or aquatic programs based on current certifications
• Record, organize and respond to resident questions and requests pertaining to the Lifestyle Programs and the Clubhouse, Pool & Patio Rules with prompt, friendly, and professional service
• Conduct new homeowner orientations
• Assist with the preparation of a Newsletter publication and provide input for the community website
• Manage the monthly community calendar
• Collect and distribute any USPS mail and/or deliveries to the proper people as designated by the Executive Board
• Work with the Community Manager to escort service providers and vendors entering the facility for the purposes of repairs and/or maintenance
• Maintain an orderly and professional work environment
• Provide on-site support to resolve facilities issues
• Monitor and restock facilities items and clubhouse supplies, as needed
• Complete special projects or tasks as requested by the Community Manager

Education & Experience

Required

• 2+ years of experience in Lifestyle coordination and/or Event planning

Preferred

• Undergraduate degree in one or a combination of the following fields: Hospitality, Parks & Recreation, Customer Service
• Certifications to teach fitness and/or aquatic classes for participants that are aged 55+

Knowledge, Skills & Proficiencies

• Excellent customer service, interpersonal and organizational skills
• Excellent oral and written communication skills
• Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint and use of graphics
• Ability to multi-task, work in a fast-paced environment and manage multiple projects simultaneously
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct
• Regular attendance and punctuality are essential functions for this role

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.
• Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$25.00 - $30.00 per hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.