Assistant General Manager

FirstService Residential; Ocean City (MD); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) with company match

Paid holidays and time-off benefits

Job summary

A property management company in Ocean City, MD, is seeking an Assistant Community Manager to support the management of community operations and deliver outstanding customer service. The ideal candidate will have a college degree or equivalent work experience, alongside 2+ years in customer service. Responsibilities include financial record-keeping, regular site inspections, and assisting in Board meetings. Competitive benefits and compensation up to $24.00 per hour are offered.

Qualifications

• 2+ years’ experience in a customer service environment.
• Ability to keep complex records and prepare reports.
• Advanced written communication skills.

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Assist with daily general financial management and record-keeping.
• Conduct regular inspections of the site.

Skills

Customer service experience

Strong organizational skills

Communication skills

Microsoft Office proficiency

Basic accounting knowledge

Ability to work under pressure

Education

College degree or equivalent work experience

Tools

Word

Excel

PowerPoint

Job description

Job Overview

As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in an intimate fashion.
• Assist with daily general financial management and record‑keeping.
• Assist with the bid process.
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect, including work orders, resident information, Association documents, and community information.
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda, monthly management report, and all other reports and material needed for Board Packet.
• Assist with establishing an annual calendar indicating all association activity, deadlines, elections, meetings, projects, etc.
• Assist all walk‑in homeowners and refer to Community Manager when necessary.
• Handle mailings, as needed and required.
• Record‑keeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills required, including email, Word, Excel and PowerPoint.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep complex records, assemble and organize data of complex nature, and prepare and submit reports in acceptable formats and timely manner.
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations arising from the proper performance of duties.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office to make copies, send mail and faxes, and walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate with proper lighting and an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and have good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer

As a full‑time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time‑off benefits, paid holidays and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$23.00 – $24.00 per hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel at [e-mail].

Requesting Information About the AEDT – NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144 within 30 days.