Lifestyle Consultant

FF Global Group; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

20 PTO days + holidays

Friends & Family travel commission

Exclusive travel perks

Job summary

FF Global Group is a luxury travel and lifestyle management agency serving UHNW families and individuals with bespoke experiences, including dining, private charters, events, and personalized services. The Lifestyle Consultant will manage member requests, build relationships, and coordinate elite experiences with discretion and exceptional attention to detail.

Reporting to the COO, the role combines client relationship management, hospitality support, and itinerary design, with occasional travel

Qualifications

• Experience working with high-net-worth individuals and executives.
• Strong attention to detail with a proactive, solution-oriented mindset.
• Excellent written communication and research abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in WhatsApp, iMessage, and other communication systems.
• Professional judgment and discretion handling sensitive client matters.
• Flexibility to support client needs outside of traditional business hours, including evenings and weekends.

Responsibilities

• Manage member requests, keeping members informed and ensuring no detail is missed.
• Learn member preferences and expectations to keep service personal and proactive.
• Research, recommend, and confirm dining reservations, events, gifting, florals, and other lifestyle needs.
• Maintain strong relationships with restaurants, hotels, venues, luxury brands and service providers.
• Assist with travel arrangements, including hotels, ground transportation, private aviation, tours and experiences.
• Collaborate with Lifestyle, Dining, Travel, and Operations teams to coordinate requests.
• Update client profiles and follow-up notes in the CRM system.
• Contribute to resources like destination guides and vendor lists.
• Handle sensitive personal and financial information with discretion.
• Participate in rotating evening or weekend coverage as needed.
• Support company growth through client relationships and referrals.

Skills

Communication skills

Organization

Relationship management

Attention to detail

Written communication

Multitasking

Discretion

Evening/weekend flexibility

Tools

CRM software

Job description

FF Global Group is a luxury travel and lifestyle management agency providing bespoke services to a small community of UHNW families and individuals. Acting as a trusted advisor, we specialize in luxury travel, private charters (aviation, yachts, etc.), dining access, exclusive events, and personalized lifestyle services. Through an extensive global network, we deliver seamless, high-touch experiences with efficiency and exceptional attention to detail.

POSITION OVERVIEW

We are looking for a highly motivated candidates interested in joining our team as a Lifestyle Consultant. The candidate must be able to provide premium service to our member community of high-net-worth families and individuals by servicing requests for a range of needs, including consulting on and booking dining reservations, tickets, beauty and wellness, luxury goods and services, personal staffing, florals, gifts, etc. This employee will report to the Chief Operating Officer.

This role combines client relationship management, luxury hospitality support, coordination, and itinerary designing. The ideal candidate is highly organized, resourceful, well-connected, and passionate about creating experiences through quality service and meticulous attention to detail.

CORE RESPONSIBILITIES

• Manage member requests, keeping members informed and ensuring no detail is missed.
• Learn member's preferences, priorities, and expectations so service remains personal and proactive.
• Research, recommend, and confirm dining reservations, event access, gifting, florals, beauty and wellness services, ground transportation, personal staffing, and other lifestyle needs.
• Maintain strong relationships with restaurants, hotels, venues, luxury brands, local experts, and other service providers while continuing to identify valuable new partners.
• Occasionally assist with travel arrangements, including hotels, ground transportation, private aviation, tours, activities, and destination-specific requests.
• Work closely with colleagues across Lifestyle, Dining, Travel, and Operations to coordinate requests and provide consistent coverage.
• Continuously client profiles, preferences, request details, confirmations, and follow-up notes accurate and current within the company's CRM systems.
• Contribute to internal resources and projects, including destination guides, preferred vendor lists, seasonal recommendations, member outreach, and service improvements.
• Handle sensitive personal and financial information with complete discretion and confidentiality.
• Participate in rotating evening or weekend coverage and remain flexible when urgent member needs arise.
• Support the company's growth through strong service, member referrals, relationship-building, and the development of personal client relationships over time.

QUALIFICATIONS

• Excellent communication, organization, and relationship-management skills.
• Experience working with high-net-worth individuals, executives, and their teams.
• Strong attention to detail with a proactive, solution-oriented mindset.
• Exceptional written communication and research abilities.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Proficiency in WhatsApp, iMessage, and other communication systems.
• Professional judgment and discretion when handling sensitive client matters.
• Flexibility to support client needs outside of traditional business hours, including evenings and weekends.

WHAT WE OFFER

• Competitive salary (salary range $75K-90K) and performance-based bonus structure.
• Paid time off (per year): 20 PTO, 9 Holidays, etc.
• Friends & Family travel commission program.
• Access to exclusive travel perks and industry events.