LifeSpa Coordinator

Life Time Inc.; Westfield (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator to manage the telephone system, greet callers, and route them to the right staff with a cheerful attitude. The role supports the Department Head with filing and routine office duties.

Responsibilities include converting LifeSpa inquiries into appointments, explaining services, and suggesting upgrades while adhering to safety protocols and company policies.

Qualifications

• Customer service experience required.
• Proficient with basic computer software including Microsoft Office applications.
• Ability to perform simple calculations for discounts and commissions.
• CPR and AED certification within 30 days of hire is preferred.
• Must be able to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and assist members professionally.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services, and treatments to guests to determine needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and scheduling communications.
• Follow safety rules using all required safety devices.

Skills

Customer service

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller’s expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties And Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Position Requirements

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.