Spa Coordinator

Life Time; Friendswood (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time in Friendswood seeks a LifeSpa Coordinator to manage the telephone system, greet callers, and direct them to the right personnel, while supporting the Department Head with filing and office tasks with a cheerful approach.

The role includes explaining Life Spa products and services, assisting guests in selecting treatments, and scheduling appointments with potential upgrades, all while adhering to safety guidelines and using Microsoft Office tools.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Proficient with Microsoft Office (Excel, PowerPoint, Outlook).
• Ability to calculate figures such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming calls to greet, schedule appointments, and assist members professionally.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services, and treatments to guests and help determine needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and related scheduling communications.
• Follow safety devices and company safety rules.

Skills

Customer service

Math

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

++Position Summary++

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller's expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

++Job Duties and Responsibilities++

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

++Position Requirements++

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

++Preferred Requirements++

• 1 year of receptionist experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.