LifeFlight Communications CQI Lead

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a LifeFlight Communications CQI Coordinator to design and implement continuous quality improvement metrics, track trends, and build reports for Communications Center Managers.

You will review recordings, conduct root-cause analysis, and lead data-driven initiatives to enhance patient transportation, safety, and service quality across LifeFlight Communications, collaborating with leadership and frontline teams.

Qualifications

• Bachelor’s degree required with 3+ years in CQI/Healthcare quality.
• Experience reviewing audio/visual records and KPIs.
• Ability to perform root-cause analysis and data-driven improvements.

Responsibilities

• Monitor QA standards and ensure regulatory compliance.
• Review run data and audio/ radio recordings for evaluations.
• Develop and track key performance indicators.
• Lead data-driven initiatives to improve operations and service quality.
• Perform Root-Cause Analysis to prevent recurrence.
• Provide feedback to elevate patient care and safety.

Skills

Leadership

Operations Planning

Emergency Management

Decision Making

Change Management

Listening

Compliance

Quality Management

Education

Bachelor's degree

Job description

Vanderbilt Health in Nashville seeks a LifeFlight Communications CQI Coordinator to design and implement continuous quality improvement metrics, track trends, and build reports for Communications Center Managers.

You will review recordings, conduct root-cause analysis, and lead data-driven initiatives to enhance patient transportation, safety, and service quality across LifeFlight Communications, collaborating with leadership and frontline teams.