Life Sciences Veeva Director - AI-Driven Enablement

salesforce.com, inc.; Washington; On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce is seeking a Product Liaison Director for Agentforce Life Sciences to bridge product engineering and field execution, drive AI-enabled deployment playbooks, and accelerate time-to-value for Life Sciences customers.

You will collaborate with Professional Services, SI Partners, and internal Product teams, delivering technical enablement and reusable assets across global teams, while shaping implementation strategies for complex integrations.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
• 10+ years of software implementation and integration experience within the Life Sciences industry.
• Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions.

Responsibilities

• Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations.
• Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations.
• Evaluate and refine implementation tools based on direct feedback from field deployments.
• Scale Product and Industry Expertise.
• Create reusable implementation assets, reference architectures, and training modules to build capability across our internal teams and SI Partner ecosystem.
• Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams.
• Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams.
• Facilitate Solution Design and Technical Discovery.
• Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases.
• Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.
• Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development.
• Deliver Measurable Impact.
• Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers.
• Lead regular internal and external enablement sessions to drive adoption of best practices.
• Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio.

Skills

AI platforms

Offshore collaboration

Salesforce integration

Education

Bachelor's degree or equivalent practical experience in a technical field

Tools

Veeva Vault CRM

Automation tools

Job description

Salesforce is seeking a Product Liaison Director for Agentforce Life Sciences to bridge product engineering and field execution, drive AI-enabled deployment playbooks, and accelerate time-to-value for Life Sciences customers.

You will collaborate with Professional Services, SI Partners, and internal Product teams, delivering technical enablement and reusable assets across global teams, while shaping implementation strategies for complex integrations.