Life Sciences Patient Experience Consulting Manager

Wavestone

Pittsburgh (Allegheny County)

On-site

USD 155,000 - 175,000

Full time

14 days+

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Benefits offered by this job

401K Savings Plan with Company Match

Medical / Dental / Vision coverage

Employee Stock Options Plan (ESOP)

Parental leave

Job summary

Wavestone seeks a Consulting Manager to drive technology-enabled patient experience initiatives for Life Sciences clients. You will lead cross-functional teams, manage delivery across programs, and build trusted client relationships in complex global settings.

The role requires 5+ years of consulting in Life Sciences with patient engagement delivery and strong business development skills. Based in Pittsburgh or NYC, the position entails travel to client sites as needed.

Qualifications

5+ years of consulting in Life Sciences with demonstrated delivery of patient engagement or patient support solutions (digital, CRM, or services-driven).
Proven ability to lead client engagements and teams, with experience managing complex projects involving efficiency, productivity, quality, cost, and digital capabilities.
Well-developed business acumen including policy alignment, concise communication, and technology solutions in support of a client's strategic goals.
Demonstrated success executing business development plans and goals.
A focus on technology strategic planning including critical thinking, bringing structure to ambiguous situations, and leading toward a future vision.
Well-developed communications skills, including expertise in delivering compelling presentations to stakeholders.
Effective problem resolution skills including the ability to break a problem down into solvable components.
Demonstrated customer focus that conveys a genuine concern for customer needs and generates customer satisfaction.
People leadership including experience serving as a coach and mentor in support of individual and team development.
Proven ability to build trusting interpersonal relationships, and model professional demeanor when faced with opposition, pressure, or stressful conditions.
Ability to travel based on client requirements.

Responsibilities

Lead delivery of consulting engagements for Life Sciences clients, focusing on patient engagement strategy, patient journey, operating model transformation as well as digital enablement.
Manage cross-functional teams and serve as a day-to-day client lead, driving execution, aligning stakeholders, and scaling patient-centric solutions (e.g., patient support programs, engagement platforms).
Lead and own large-scale client projects in support of Wavestone’s overall P&L and growth potential ensuring quality work, on time, and within budget.
Actively guide and participate in client engagement(s) to direct solution development and implementation.
Serve as a key point of contact for clients, managing relationships and ensuring high levels of client satisfaction and engagement throughout the project lifecycle.
Actively guide and participate in client engagement(s) to direct solution development and implementation.
Create and develop business relationships and serve as a trusted advisor to clients.
Execute business development plans including lead qualification, problem/solution exploration, proposal generation and related client meetings as established by leadership.
Lead and motivate direct reports as well as client project team members. Provide regular feedback and development-focused coaching and mentoring.
Support talent recruitment by acquiring and developing high potential talent.
Facilitate client meetings and conversations that result in clear outcomes and mutual understanding.
Develop clear and compelling business presentations/reviews for internal and external audiences.
Develop overall governance programs to effectively define, monitor, and support programs and strategies.
Continually evaluate and learn new tools, processes, or approaches to further improve existing methodologies. Create new methodologies and other intellectual capital for the practice area.
Actively participate in and represent the company at business marketing events such as speaking engagements, networking events, executive events, and seminars.