Life-Saving Emergency Dispatch Specialist

911 Emergency Communications; Forrest City (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Saint Francis, AR, is seeking a dispatcher to handle emergency and nonemergency calls, verify details, assess priority, and document information in CAD systems. The role supports radio operations and responder coordination.

Applicants typically have a high school diploma and strong typing, listening, and communication skills, plus basic computer proficiency and the ability to stay organized under pressure.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

typing skills

active listening

clear speech

computer literacy

organization under pressure

Education

High school diploma or equivalent

Tools

No specific tools listed

Job description

911 Emergency Communications in Saint Francis, AR, is seeking a dispatcher to handle emergency and nonemergency calls, verify details, assess priority, and document information in CAD systems. The role supports radio operations and responder coordination.

Applicants typically have a high school diploma and strong typing, listening, and communication skills, plus basic computer proficiency and the ability to stay organized under pressure.