Life-Saving 911 Dispatcher | Emergency Communications

911 Emergency Communications; Salinas (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

911 Emergency Communications in Salinas, CA seeks dedicated emergency dispatchers to connect callers with public safety responders. You will receive emergency and nonemergency calls, verify locations and details, and coordinate police, fire, or medical resources according to agency procedures.

This role requires calm, precise communication, strong listening skills, and the ability to manage multiple systems while ensuring safety and accuracy in every interaction.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Education

High School Diploma

Job description

911 Emergency Communications in Salinas, CA seeks dedicated emergency dispatchers to connect callers with public safety responders. You will receive emergency and nonemergency calls, verify locations and details, and coordinate police, fire, or medical resources according to agency procedures.

This role requires calm, precise communication, strong listening skills, and the ability to manage multiple systems while ensuring safety and accuracy in every interaction.