Life Safety Service Dispatcher/Scheduler

Arrayo; Baltimore (MD); On-site; Full time

Job summary

An established industry player is seeking a Life Safety Service Dispatcher/Scheduler to join their dynamic team. This role involves scheduling inspections and coordinating with technicians in a fast-paced office environment. The ideal candidate will possess strong analytical and communication skills, ensuring efficient operations and excellent customer service. With a focus on detail and a positive attitude, you'll thrive in this supportive and growth-oriented workplace. If you're ready to advance your career and contribute to a team committed to excellence, this opportunity is perfect for you.

Benefits

Uniforms/Uniform Assistance

Opportunity for Growth

Education Assistance

Medical Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

401(k) Plan

Life Insurance

9 Paid Holidays

Paid Vacation and Sick Leave

Qualifications

• 3+ years related experience in office administrative procedures.
• Good oral/written communication skills and ability to multitask.

Responsibilities

• Coordinate and schedule a team of inspection technicians.
• Communicate with customers and maintain positive relationships.

Skills

Analytical Skills

Communication Skills

Attention to Detail

Customer Service

Multi-tasking

Education

High School Diploma

1-2 years of Scheduling/Dispatching Experience

Tools

MS Office Suite

Job description

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Life Safety Service Dispatcher/Scheduler

Join our Team as a Life Safety Service Dispatcher/Scheduler! UP TO $1,000 SIGN-ON BONUS!

ARK Systems is looking for a Life Safety Service Dispatcher/Scheduler to join our amazing team! This role is responsible for scheduling inspections for the Testing department at ARK Systems. This job operates in a professional climate-controlled office environment in Columbia, MD from 8:30am-5pm, Monday-Friday. This is an on-site role, only.

What you bring:

• Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Some analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.
• Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

What we offer:

• Proven industry experience
• Uniforms/Uniform Assistance
• Opportunity for Growth
• Education Assistance
• Medical Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k) Plan
• Life Insurance
• 9 Paid Holidays
• Paid Vacation and Sick Leave

Duties/Responsibilities:

• Effectively coordinate and schedule a team of inspection technicians.
• View open ticket reports to aide in scheduling manpower for inspections and testing of low voltage systems.
• Coordinate testing with sub-contractors as required.
• Communicate effectively with the Sr. Contracts Coordinators and Lead Technicians to identify and resolve scheduling issues.
• Answer customer calls and follow through on their requests.
• Provide customer service and maintain positive relationships with Property Managers and Building Engineers.
• Support the Sales Staff regarding scheduling needs for customers.

Education and Experience:

• 1-2 years of scheduling/dispatching experience.
• Able to thrive in a high volume/fast paced environment.
• Detail oriented, flexible, organized, driven and multi-tasker.
• Proficient in MS Office Suite.
• Self-starter, critical thinker, team player and positive attitude.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

If you're ready to take the next step in your career and join a company that values your skills and offers unmatched opportunities for growth and development, we want to hear from you! Apply now and become part of our dedicated team committed to excellence!