Life-Safety Dispatch Coordinator (Hotel)

Treasure Island Hotel Casino; Nevada; On-site; USD 36,000 - 48,000; Full time

Job summary

Treasure Island Hotel Casino is seeking a Maintenance Dispatch Coordinator to handle on-property and off-site repair requests, input details into Maximo, and assign tasks to Engineering staff. The role requires six months of administrative and high-volume customer service experience, with preferred hotel industry background.

Responsibilities include responding to life-safety alarms, logging timekeeping data in Access, and maintaining dispatch records.

Qualifications

• At least six months’ administrative experience required.
• A minimum of six months high-end/high-volume customer service experience required.
• Previous experience in a hotel environment preferred.
• Basic knowledge of Access, Word, and Maximo preferred.

Responsibilities

• Answer all incoming calls concerning maintenance and repairs needed on-property and at off-site locations.
• Input call details into computer system using Maximo.
• Assign work and message calls to Engineering employees.
• Respond to life safety system and fire alarm panel, locate area of alarm, and dispatch to Engineering staff to take action.
• Perform data entry for timekeeping purposes into an Access database.
• Record all staff call-in slips for the department.
• Maintain dispatch log of activities performed throughout the day.
• Maintain an accurate accounting of time and activities in emergency situations.
• Perform all duties as deemed necessary for the success of the department.

Skills

Administrative experience

Customer service

Hotel environment experience

Tools

Access

Word

Maximo

Job description

Treasure Island Hotel Casino is seeking a Maintenance Dispatch Coordinator to handle on-property and off-site repair requests, input details into Maximo, and assign tasks to Engineering staff. The role requires six months of administrative and high-volume customer service experience, with preferred hotel industry background.

Responsibilities include responding to life-safety alarms, logging timekeeping data in Access, and maintaining dispatch records.