Life Care Specialist

Raymondjames; Troy (MI); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Raymond James is seeking a Life Insurance Underwriting Specialist to support financial advisors in completing applications, coordinate requirements, and liaise with underwriters to secure timely, accurate decisions. You will review medical information, monitor case progress, update the agency management system, and help ensure client satisfaction while adhering to department guidelines.

This hybrid role requires strong organization, clear communication, and the ability to manage multiple cases

Qualifications

• Underwriting coordination across life insurance applications.
• Strong communication with advisors and underwriters.
• Knowledge of life insurance products and underwriting guidelines.
• Ability to manage multiple cases with deadlines.
• Familiarity with policy regulations.

Responsibilities

• Provide assistance to financial advisors/agents in completing life insurance applications.
• Develop and maintain contacts at insurance carriers.
• Keep abreast of product updates and underwriting guidelines.
• Update life team on underwriting issues.
• Review medical records to ensure proper risk class is applied.
• Provide status updates to financial advisors/agents.
• Assist with illustrations and case updates.

Skills

Underwriting coordination

Client communications

Issue identification

Office software proficiency

Regulatory compliance awareness

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

Job Description Summary

Job Description

Under general supervision, facilitates underwriting process for life insurance applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with underwriter and financial advisor/agent as necessary throughout the process. Identifying issues and working to resolve favorably. Specialist works closely with Life Care Associate and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Essential Duties and Responsibilities

• Provide assistance to financial advisors/agents in completing life insurance applications
• Develop and maintain contacts at insurance carriers
• Keep abreast of product updates and underwriting guidelines
• Update life team on various issues related to underwriting
• Work with licensing team on issues related to submitted business
• Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class
• Communicate with insurance company regarding submitted applications
• Update agency management system as case moves through underwriting process
• Provide status updates via email or phone to financial advisors/agents
• Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records
• Forward medical records to the carrier to match to client file and reviewed by the underwriter.
• Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved "other than as applied for"
• Assist financial advisor/agent in managing offers "other than applied for"
• Submission of informal applications for preliminary underwriting decision
• Review of underwriting decision updating internal record to reflect final benefit and premium amounts
• Back-up assistance for illustrations Second level review of submitted applications
• Request updated illustrations for cases issued "other than applied for"
• Performs other duties and responsibilities as assigned

Knowledge of

Advanced Knowledge of:

• Principles, practices, and procedures of general office concepts
• Policies that govern personal life insurance operations.
• Process flows within specific assigned functional area.
• Regulations for specific assigned functional area.

Skill in

Advanced Skill in:

• Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action
• Relaying information to insurance carriers to help ensure best offers are received for clients
• Identifying potential issues related to life insurance underwriting
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels.
• Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.
• Analyzing data to identify discrepancies.
• Problem solving.

Education/Previous Experience

High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service. OR ~ Associates Degree and a minimum of one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service. Bachelors Degree Preferred. OR ~ Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

Life, Health and Variable Annuities License is helpful but not required.

Education

High School (HS)

Work Experience

General Experience - 7 to 12 months

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit