Life Operations: Customer Service QA Specialist

Pacific Life; Newport Beach (CA); Vor Ort; USD 51.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Coverage

Generous PTO & Holidays

401k with company match

Zusammenfassung

Pacific Life in Newport Beach, CA, is hiring a Customer Service Quality Assurance Specialist for the Consumer Markets Division (CMD) Life Operations. The role focuses on assessing the quality of customer service interactions, leveraging analytics to reveal trends, and driving improvements across life operations.

The ideal candidate has strong research and analytical abilities, excellent communication, and the capacity to work in a fast-paced environment; FINRA Series 6 is required prior to hire.

Qualifikationen

• Advanced understanding of CMD Life products, workflows and operations services.
• Excellent research and analysis skills; ability to resolve complex issues.
• Strong communication skills with diverse stakeholders.
• Ability to perform in high-volume, fast-paced environments and meet deadlines.
• FINRA Series 6 required prior to hire.

Aufgaben

• Review Life Operations communications monthly against deadlines.
• Use criteria and CRM/analytics tools to review communications and provide actionable feedback.
• Identify trends and training opportunities from reviews and escalate as needed.
• Develop and maintain reports to analyze activity data and track service quality trends.
• Measure the effectiveness of existing processes.

Kenntnisse

CMD life products knowledge

Analytical skills

Strong communication

High-volume environment

FINRA Series 6

Tools

CRM tools

Jobbeschreibung

Pacific Life in Newport Beach, CA, is hiring a Customer Service Quality Assurance Specialist for the Consumer Markets Division (CMD) Life Operations. The role focuses on assessing the quality of customer service interactions, leveraging analytics to reveal trends, and driving improvements across life operations.

The ideal candidate has strong research and analytical abilities, excellent communication, and the capacity to work in a fast-paced environment; FINRA Series 6 is required prior to hire.