Senior Operations & Quality Analytics Lead

Pacific Life; Newport Beach (CA); Vor Ort; USD 89.000 - 109.000; Vollzeit

Zusammenfassung

Pacific Life is seeking a Sr. Operations Analyst to own the Quality Control framework for back office operations and deliver actionable insights through advanced data analysis and reporting.

The role bridges Operations and Technology, translating business and QC needs into clear reporting requirements without owning system build. Collaboration with Operations, Technology, Finance, and Compliance is essential to drive improvements and cost reductions while ensuring regulatory alignment.

Qualifikationen

• Bachelor's degree in Statistics, Mathematics, Computer Science, Business, or a related field (or equivalent experience).
• 5+ years of combined experience in operations quality control/business analysis, and/or data analytics, preferably within financial services, insurance, or annuity back office operations, and visualization using tools such as PowerBI, Qlik or Tableau.
• Demonstrated experience championing the QC program with oversight and partnership from key stakeholders (call QC, transactional QC, or process QC).

Aufgaben

• Researches, collects, analyzes, models, and reports on data used to support decisions on day-to-day operations and to assess business and performance issues with a focus on quality, productivity, efficiency, and cost reduction.
• Researches internal and external best practices and QC benchmarks to establish standards for use in evaluating operations.
• Supports reporting across the operating model, with the ability to deliver platform-specific and integrated views - including QC dashboards, SLA performance, and error trend reporting.
• Understands end-to-end business drivers, including valuation and pricing, and partners with Pricing/Actuarial teams to ensure reporting and analysis reflect core business economics.
• Serves as the bridge between Operations and Technology, collaborating with cross-functional stakeholders (Operations, Technology, Finance, Compliance) to translate business and QC needs into clear reporting requirements - without owning build, development, or system configuration.
• Researches, collects, and analyzes operational and performance data to identify trends, variances, and opportunities.
• Identifies and recommends enhancements to reporting techniques, and analytical tools to drive operational health, and hands off well-scoped requirements to Technology for execution.
• Identifies and fills operational reporting gaps by working directly with Operations leaders on high-impact process areas.

Kenntnisse

Analytical thinking

Stakeholder management

Communication

Independent work

Ausbildung

Bachelor's degree

Tools

PowerBI

Qlik

Tableau

Jobbeschreibung

Pacific Life is seeking a Sr. Operations Analyst to own the Quality Control framework for back office operations and deliver actionable insights through advanced data analysis and reporting.

The role bridges Operations and Technology, translating business and QC needs into clear reporting requirements without owning system build. Collaboration with Operations, Technology, Finance, and Compliance is essential to drive improvements and cost reductions while ensuring regulatory alignment.