Life Insurance Claims Specialist / Survivor Benefits Representative

Armed Forces Mutual; Reston (VA); On-site; USD 55,000 - 70,000; Full time

Job summary

Armed Forces Mutual in Reston, VA, seeks a compassionate Survivor Assistance professional to manage end-to-end life insurance claims and provide support to beneficiaries. You will handle death report intake, documentation review, policy verification, and benefit determinations with adherence to policy and regulatory standards.

You will deliver survivor services, notify government agencies when needed, explain settlement options and amounts, resolve inquiries, and support beneficiaries until

Qualifications

• Excellent interpersonal and communication skills.
• Highly organized and detail oriented.
• Compassionate, patient and adept at dealing with stressful/emotional situations.
• Solid understanding and experience with military benefits and entitlements.
• Experience in life insurance and/or financial services, particularly life insurance claims, preferred.
• Military Spouses and Military Retirees, highly preferred.

Responsibilities

• Manage the end-to-end life insurance claims process, including death report intake, documentation review, policy verification, beneficiary validation, and benefit determination, ensuring compliance with company policy, regulatory requirements, and service standards.
• Deliver Survivor Assistance Services to the survivors of our members, including notification of death to government agencies, explanations of settlement options and settlement amounts, handling inquiries, resolving disputes, and ongoing support until proceeds are paid.
• Maintain extensive knowledge of legal documents such as Death Certificates, Trust Agreements, Estate documents and Power of Attorney documents.
• Monitor military benefits and entitlements changes, especially SBP and DIC benefits, and stay updated on relevant laws.

Skills

Interpersonal skills

Organization

Empathy

Military benefits knowledge

Life insurance claims

CRM experience

Tools

CRM Software

Job description

Since its founding in 1879, Armed Forces Mutual has earned a trusted reputation of providing life insurance and assistance services to military members and their survivors. Today, we passionately protect members of the American Armed Forces and their families with life insurance coverage, wealth management and trust services, Premier Services and our singularly unique Survivor Assistance Services. Armed Forces Mutual is looking for a compassionate, bright individual to serve on our Survivor Assistance Services team.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage the end-to-end life insurance claims process, including death report intake, documentation review, policy verification, beneficiary validation, and benefit determination, benefit amount, all while ensuring compliance with company policy, regulatory requirements, and service standards.
• Deliver Armed Forces Mutual’s Survivor Assistance Services to the survivors of our members. These include: Notification of death to government agencies, provide a detailed explanation of available settlement options to beneficiaries, settlement amount, handle inquiries, resolve disputes, and provide continued support to beneficiaries until proceeds are paid.
• Keep extensive knowledge of legal documents such as Death Certificates, Trust Agreements, Estate documents and Power of Attorney (POA) documents.
• Maintain relevant knowledge of both our organization’s products and claims procedures as well as military benefits and entitlements; monitor relevant changes in laws, benefits and entitlements, especially with regards to SBP and DIC benefits.

EDUCATION/SKILLS/EXPERIENCE

• Excellent interpersonal and communication skills – experience with customer relationship management
• Highly organized and detail oriented
• Compassionate, patient and adept at dealing with stressful/emotional situations
• Solid understanding and experience with military benefits and entitlements
• Experience in life insurance and/or financial services, particularly life insurance claims, preferred
• Military Spouses and Military Retirees, highly preferred.