Life Claims Supervisor: Lead, Coach & Optimize

The Cincinnati Insurance Companies; Fairfield (OH); Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

Job summary

The Cincinnati Insurance Companies is seeking a Life Claims Supervisor in Fairfield, Ohio, to lead the Life Claims department and ensure the accurate, timely administration of life and annuity claims. This hybrid role provides leadership, training, and support for claim processors, collaboration with internal stakeholders, and audits, with a pay range of $28.85–$36 hourly and a potential annual bonus.

Ideal candidates will have proven life/annuity claims experience, strong analytical skills, and

Qualifications

• Be Equipped With: proven track record in Life and Annuity claims management and operations.
• Be Equipped With: expertise in claims training and monitoring productivity.
• Be Equipped With: demonstrated leadership and coaching ability.
• Be Equipped With: expert knowledge of Life and Annuity products, contract language, and claim regulations.
• Be Equipped With: proven ability to handle multiple priorities with professionalism and poise.
• Be Equipped With: strong analytical and problem-solving skills.
• Be Equipped With: knowledge of tax implications of qualified and non-qualified annuity payouts, including 1099 processes.
• Be Equipped With: experience with LifePro claims administration system is strongly preferred.
• Be Equipped With: attention to detail and excellent customer service and organizational skills.
• Be Equipped With: ability to effectively manage time and respond quickly to requests from leadership.
• Be Equipped With: proficiency in Microsoft office (Outlook, Word, Excel)

Responsibilities

• Be ready to lead the daily activities of the Life Claims department, including distributing work items and monitoring productivity.
• Be ready to oversee the onboarding, training and development of new claim processors and act as a resource for less-experienced personnel.
• Be ready to collaborate with other departments to help resolve issues quickly.
• Be ready to administer Life and Annuity claims within scope of authority and review those above claim processor's authority limit to verify accuracy.
• Be ready to troubleshoot system issues and test system changes and updates.
• Be ready to perform quality reviews daily and claim audits on a monthly basis.
• Be ready to prepare monthly and quarterly reports as assigned.
• Be ready to recognize service gaps, recommend process improvements, and maintain procedural documentation.
• Be ready to lead meetings, training sessions and projects on behalf of the department.
• Be ready to contribute to business continuity plan and act as a backup for disaster testing.
• Be ready to participate in industry programs and share knowledge with staff.
• Be ready to interact with reinsurers, vendors, and agents in a professional manner.
• Be ready to act as a back-up for Life Claims Vice President as needed.

Skills

Leadership

Coaching

Claims management

Analytical skills

MS Office

Cross-functional collaboration

Education

Bachelor's degree in business or related field

FLHC/FLMI designations

Tools

LifePro

Job description

The Cincinnati Insurance Companies is seeking a Life Claims Supervisor in Fairfield, Ohio, to lead the Life Claims department and ensure the accurate, timely administration of life and annuity claims. This hybrid role provides leadership, training, and support for claim processors, collaboration with internal stakeholders, and audits, with a pay range of $28.85–$36 hourly and a potential annual bonus.

Ideal candidates will have proven life/annuity claims experience, strong analytical skills, and