Claims Supervisor

The Cincinnati Insurance Companies; Cincinnati (OH); Hybrid; USD 82,612,000 - 103,155,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, Ohio, seeks a Life Claims Supervisor to oversee daily Life Claims operations, lead a team of claim processors, and ensure accurate, timely administration of life and annuity claims, while coaching staff for higher performance.

Hybrid work options are available; this leadership role offers training, collaboration with agents and internal stakeholders, and opportunities to advance within a values-driven, service-oriented organization.

Qualifications

• Bachelor's degree in business or related field or equivalent
• FLHC/FLMI designations or willingness to pursue
• Proven track record in Life and Annuity claims management and operations

Responsibilities

• Lead the daily activities of the Life Claims department, including distributing work items and monitoring productivity
• Oversee onboarding, training and development of new claim processors and act as a resource for less-experienced personnel
• Collaborate with other departments to help resolve issues quickly
• Administer Life and Annuity claims within scope of authority and review those above claim processor's authority limit to verify accuracy
• Troubleshoot system issues and test system changes and updates
• Perform quality reviews daily and claim audits on a monthly basis
• Prepare monthly and quarterly reports as assigned
• Recognize service gaps, recommend process improvements, and maintain procedural documentation
• Lead meetings, training sessions and projects on behalf of the department
• Contribute to business continuity plan and act as a backup for disaster testing
• Participate in industry programs and share knowledge with staff
• Interact with reinsurers, vendors, and agents in a professional manner
• Act as a back-up for Life Claims Vice President as needed

Skills

Life and Annuity claims management

Leadership

Coaching

Analytical skills

Customer service

Microsoft Office

Education

Bachelor's degree in business or related field

FLHC/FLMI designations or willingness to pursue

Tools

LifePro

Outlook

Excel

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Life Claims department is seeking a Life Claims Supervisor to oversee daily team operations and ensure the accurate, timely administration of life and annuity claims. This role provides leadership, training, and support to team members, serves as a resource for complex claims and system issues, partners with agents, beneficiaries, and internal stakeholders, audits claim payments for accuracy, and monitors service standards to ensure high-quality customer experience.

This position is based at our Headquarters in Fairfield, Ohio.

Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.

The pay range for this position is $28.85 - $36 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.

Be ready to:

• lead the daily activities of the Life Claims department, including distributing work items and monitoring productivity
• oversee the onboarding, training and development of new claim processors and act as a resource for less-experienced personnel
• collaborate with other departments to help resolve issues quickly
• administer Life and Annuity claims within scope of authority and review those above claim processor's authority limit to verify accuracy
• troubleshoot system issues and test system changes and updates
• perform quality reviews daily and claim audits on a monthly basis
• prepare monthly and quarterly reports as assigned
• recognize service gaps, recommend process improvements, and maintain procedural documentation
• lead meetings, training sessions and projects on behalf of the department
• contribute to business continuity plan and act as a backup for disaster testing
• participate in industry programs and share knowledge with staff
• interact with reinsurers, vendors, and agents in a professional manner
• act as a back-up for Life Claims Vice President as needed

Qualifications - External

Be equipped with:

• proven track record in Life and Annuity claims management and operations
• expertise in claims training and monitoring productivity
• demonstrated leadership and coaching ability
• expert knowledge of Life and Annuity products, contract language, and claim regulations
• proven ability to handle multiple priorities with professionalism and poise
• strong analytical and problem-solving skills
• knowledge of tax implications of qualified and non-qualified annuity payouts, including 1099 processes
• experience with LifePro claims administration system is strongly preferred
• attention to detail and excellent customer service and organizational skills
• ability to effectively manage time and respond quickly to requests from leadership
• proficiency in Microsoft office (Outlook, Word, Excel)

Bring education and experience from:

• a bachelor's degree in business or a related field or an equivalent combination of education and work experience
• Fellow, Life, and Health Claims (FLHC) and Fellow, Life Management Institute (FLMI) industry designations or willingness to pursue

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.