Life Claim Administrator

Manulife; California; Híbrido; USD 28.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

Life Insurance

Disability coverage

Wellness benefits

Retirement plan

Paid time off

Descripción de la vacante

Manulife is seeking a Life Claim Administrator to support Affinity Life Claims teams. The role ensures timely claim processing, sets up claims, and communicates with adjudicators and TPAs.

You will handle high-volume tasks, maintain SLAs, and contribute to accurate claim setup in a remote work environment. The ideal candidate has 1–2+ years of claim administration experience and strong Office 365 skills, including Excel, Outlook, and Word, with a focus on accuracy and customer service.

Formación

• 1-2+ years’ experience in claim administration or equivalent industry exposure.
• Proficient with Office 365 applications including Excel, Outlook and Word.
• Ability to adapt to change and drive improvements.
• Resilient and goal-oriented with strong analytical thinking.
• Excellent time management and ability to handle high volumes under deadlines.

Responsabilidades

• Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates.
• Prepare written correspondence to communicate and follow up on pending claims.
• Prioritize inquiries and follow ups to meet service standards by attaching to the correct file and distributing to adjudicator.
• Manage the business inbox and voicemail to ensure items are cleared within 24 hours.
• Prepare monthly reporting for SLAs.
• Correspond with Third Party Administrators as required for claims.
• Set up claim lines for new TPA claims and mail claim packages as required.

Conocimientos

Claim administration

Office 365

Excel

Outlook

Word

Adaptability

Resilience

Analytical skills

Time management

Herramientas

Office 365

Descripción del empleo

Category: Business & Customer Operations

We are currently seeking aLife Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.

Position Responsibilities

• Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
• Prepare written correspondence to communicate and follow up on pending claims
• Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
• Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
• Prepare monthly reporting for SLAs
• Correspond with Third Party Administrators as required for claims
• Set up claim lines for new TPA claims, mail claim packages as required

Required Qualifications

• 1-2+ years’ experience in claim administration or equivalent industry exposure
• Office 365; including Excel, Outlook & Word
• Adaptability: adapts and stimulates change to achieve the desired results
• Resilience: drives forward towards objectives in the face of adversity and resistance
• Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
• Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
• Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate

Preferred Qualifications

• Excellent organizational skills with ability to switch between tasks easily
• Strong attention to detail when searching large databases or reading through documents
• Ability to thrive in a high energy culture
• Customer service oriented individual
• Continuous improvement mindset

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$39,225.00 CAD - $65,375.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.

Category: Business & Customer Operations

Category: Business & Customer Operations