Medical Tele-Interviewer

Manulife; United States; Remote; USD 28,000 - 46,000; Full time

Job summary

Manulife is seeking a Medical Tele-Interviewer to join a remote, work-from-home team supporting clients across Canada. The role entails conducting in-depth interviews to collect lifestyle and medical information for underwriting in life, critical illness insurance, and related products.

You will use your medical knowledge and strong communication skills to elicit accurate information, maintain confidentiality, and provide excellent customer service.

Qualifications

• Medical knowledge or experience is required.
• Ability to maintain high accuracy in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service background.
• Self-motivated with ability to work independently.

Responsibilities

• Conduct in-depth interviews for underwriting-related information.
• Probe tactfully to elicit personal and medical details.
• Demonstrate careful listening and attention to detail.
• Manage workload with strong time management and organization.
• Maintain confidentiality of sensitive information.
• Address customer concerns professionally.

Skills

Medical knowledge

Attention to detail

Communication skills

Customer service

Independent worker

Bilingual English-French (asset)

Job description

Take the next step in your career with a role that opens doors. You’ll gain structured training, industry‑recognized learning, and meaningful hands‑on experience that builds the skills and confidence to grow into future opportunities across the organization.

Manulife is looking for a Medical Tele-Interviewer who will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered.

This is a work from home opportunity with various shifts Monday to Friday between the hours of 9am - 8pm local time. We are open to candidates located in any Canadian province.

Position Responsibilities:

• Conducts in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance).
• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information.
• Demonstrates exceptional attention to detail and active listening skills.
• Manages workload efficiently with the use of excellent organization and timemanagement skills.
• Respects the confidentiality of sensitive and private information.
• Addresses customers’ concerns in a professional and knowledgeable manner

Required Qualifications:

• Medical knowledge, terminology, or experience is required.
• Experience working with a high degree of accuracy in a fast-paced environment while under time constraints.
• Excellent spelling and grammar are a must.
• Excellent verbal and written communication skills.
• Experience providing outstanding customer service.
• Highly motivated and able to work independently or with minimal supervision.

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$39,225.00 CAD - $65,375.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.