Lien Resolution Specialist - Detail-Driven & Collaborative

Zipliens; United States; On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Private Health Care Plan (Medical,  D

Company HSA contributions

Flexible Spending Accounts (Health &  

Company-Paid Short-Term Disability

Voluntary Long-Term Disability, Life,

401(k) Plan with Company Match

Paid Time Off

Parental Leave Pay

Job summary

Zipliens is seeking a Lien Resolution Coordinator in the United States to support the end-to-end lien process. You will work with Lien Resolution Strategists to move files from intake to resolution, review documentation, and flag issues early.

This role emphasizes attention to detail, customer communication, and collaboration on workflows while growing with a focused team. Prior lien resolution or related experience is a plus.

Qualifications

• 1+ years of experience in lien resolution, personal injury, insurance, medical billing, or a related field.
• Strong attention to detail, with the judgment to spot inconsistencies and raise issues early.
• A customer-first mindset and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls.
• Clear, professional written communication, including drafting correspondence.
• Organized and able to manage multiple files and priorities while meeting deadlines.
• A bias toward continuous improvement.
• Comfortable on a small, collaborative team where processes are still being defined, and willing to dig in, try fixes, and see them through.
• Familiarity with case management software, Microsoft Office, or Google Workspace.
• Experience with Medicare, Medicaid, or other agency and payer portals is a plus.
• Bachelor's degree preferred.

Responsibilities

• File Support Request liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies.
• Prepare and track document requests, including records, itemized bills, and payment ledgers.
• Verify provider, payer, and agency contact details, and keep them current in the portal.
• Review claims, billing, medical records, and legal documents to flag missing, duplicate, or inconsistent information, and raise issues with Strategists early.
• Strategist & Customer Support Take on file steps delegated by Strategists, and keep files moving between handoffs.
• Support Strategists on assigned files, including joining customer calls, taking notes, and other support needs as assigned.
• Prepare draft correspondence, reduction requests, and dispute documents for Strategist review.
• Track settlement activity, deadlines, and follow-ups.

Skills

Attention to detail

Customer-focused

Communication

Multifile management

Education

Bachelor's degree preferred

Tools

Case management software

Microsoft Office

Google Workspace

Job description

Zipliens is seeking a Lien Resolution Coordinator in the United States to support the end-to-end lien process. You will work with Lien Resolution Strategists to move files from intake to resolution, review documentation, and flag issues early.

This role emphasizes attention to detail, customer communication, and collaboration on workflows while growing with a focused team. Prior lien resolution or related experience is a plus.