Lien Processing Representative (Hybrid)

Elevate Patient Financial Solutions®; The Woodlands (TX); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

401K match

PTO 15 days

Holidays

Floating holidays

Elevate Day

Pet Insurance

Referral bonus

Team environment

Career growth

Résumé du poste

ElevatePFS is hiring a Lien Processing Representative to support hospitals by filing hospital liens and amendments, generating lien documents, and ensuring compliance with district court filing and notification requirements. The role blends administrative duties with light phone work within a hybrid schedule.

The position emphasizes accuracy, customer service, and collaboration with patients, insurance adjusters, and attorneys, while utilizing Elevate PFS software to manage lien workflows.

Qualifications

• Experience with hospital revenue cycle/clerical work is preferred.
• Knowledge of HIPAA and FDCPA applicable to hospital liens.
• Ability to multitask, analyze data, and think critically under pressure.
• Proficiency in Outlook, Word, and Excel.
• Strong customer service orientation and empathy.
• Detail-oriented with strong organizational skills.
• Remote/Hybrid positions require home broadband that meets company criteria.

Responsabilités

• Generate lien documents using Elevate PFS software.
• File hospital liens/amendments with district courts per statutes.
• Notify relevant parties and mail/serve lien documents as required by law.
• Generate releases of liens upon satisfaction and file with courts.
• Review lien requests for accuracy and completeness; approve/reject as needed.
• Contact patients, insurers, and attorneys to obtain missing lien information.
• Update Elevate PFS account management system as liens are processed.
• Assist management with inventory and other projects.
• Perform other duties as assigned.

Connaissances

Hospital revenue cycle

Clerical/Administrative experience

HIPAA compliance

FDCPA knowledge

Stress management

Multitasking

Data analysis

Critical thinking

Outlook

Word

Excel

Customer service

Empathy

Attention to detail

Organizational skills

Remote/Hybrid readiness

Outils

Proprietary software

Description du poste

Elevate Patient Financial Solutions has an exciting career opportunity available as a Lien Processing Representative. This position will be Hybrid. The Full Time schedule for this role will be Monday - Friday 8AM-5PM. working from home Mondays, Wednesdays and Fridays and in-office on Tuesdays and Thursdays.

Job Summary

The purpose of this position is to assist hospitals in resolving accounts that are related to an accident. Specifically, this position is focused on the effort to file hospital liens and hospital lien amendments in accordance with various state laws. This is done by recording hospital liens with district courts, ensuring that the notification requirements of the governing statute are met, and filing releases of hospital liens once hospital liens have been satisfied. This is primarily an administrative/clerical position but does require some phone work.

Essential Duties And Responsibilities

• Utilize Elevate PFS’s proprietary software to generate lien documents for all liens as requested by Third Party Liability Representatives.
• Ensure hospital liens/amendments are filed with district courts, in accordance with statutory regulations, either by utilizing electronic filing portals (if made available by the court) or by mailing hard-copy lien documents to the court.
• Ensure the various notification requirements of the governing hospital lien statute are met; this includes providing notification of the intent to file a hospital lien prior to the actual filing of the hospital lien (if applicable and as indicated by statute) as well as ensuring that the hospital lien/amendment itself is mailed to all required parties, as indicated by statute, by the mailing method required by statute (certified mail, registered mail, etc.).
• Generate releases of hospital liens upon satisfaction of hospital liens, and ensure that releases are filed with the court, as indicated by statute, and that notification of releases is provided, as indicated by statute.
• Review hospital lien requests for accuracy and completeness. Approve or reject lien/amendment requests as necessary.
• Make contact with patients, insurance adjusters, and/or personal injury attorneys to obtain any missing information that is to be included on the lien document, per statute.
• Provide updates to Elevate PFS’s account management system as lien processing work is completed; most account updates for this position may be completed by completing lien processing work through various tools, which provide the necessary update automatically as the tools are used.
• Assist management with ad hoc inventory initiatives and other projects, as needed.
• Other duties as assigned

Qualifications And Requirements

• Working knowledge of the hospital revenue cycle process and/or clerical or administrative work is strongly preferred.
• Knowledge of and compliance with State and Federal regulations that govern collection practices, such as HIPAA and FDCPA. Knowledge of or experience working with hospital lien statutes, or paperwork pertaining to other statutory regulations, is a definitive advantage.
• Proven ability to work well under pressure, multitask, analyze data, think critically and creatively to solve problems. Strong self-motivator.
• Intermediate knowledge of Outlook, Word, and Excel
• High commitment to customer service and high levels of empathy and understanding.
• Dependable and highly detailed individual with strong organizational skills
• Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well‑being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer