Licensor II, Home and Community-Based Services - Human Services Program Representative 2

State of Minnesota; Saint Paul (MN); On-site; USD 69,000 - 101,000; Full time

Job summary

State of Minnesota seeks a Licensor II (Home and Community-Based Services) to perform inspections, investigations, and licensing actions for DHS programs. You will analyze data, support policy development, and train providers to ensure compliance with licensing standards.

The role requires strong regulatory knowledge, investigative skills, and the ability to communicate complex requirements. Telework eligibility is available with supervisor approval and is restricted to MN or nearby states.

Qualifications

• Regulatory, compliance, or quality assurance oversight of DHS licensed programs.
• Develop and maintain systems, processes, and forms for unit use and implementation.
• Knowledge of current methods for delivering services to vulnerable groups in licensed programs.
• Experience in interviewing and investigative methods.
• Information analysis and decision making.
• Ability to provide training to provider organizations.
• Valid driver's license.

Responsibilities

• Assist supervisor in caseload distribution, data analysis, reporting, and policy research.
• Train licensors on division protocols and review compliance orders.
• Conduct licensing inspections, investigate violations, and evaluate license changes.
• Develop and enforce corrective action plans to ensure health and safety compliance.
• Interpret laws and regulations applicable to DHS licensed programs.
• Assist in policy/protocol development and document independent judgment.
• Complete licensing actions and testify in contested hearings when needed.
• Coordinate with other divisions and external agencies on funding and integrity issues.
• Collaborate with stakeholders and provide training to providers.

Skills

Regulatory oversight

Process development

Service delivery knowledge

Interviewing methods

Data analysis

Provider training

Driver's license

Education

Bachelor’s degree substitution

Master’s degree substitution

Job description

Working Title: Licensor II, Home and Community-Based Services

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

• Job ID : 97778

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/16/2026

• Closing Date : 10/22/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS - Central Office / OIG-LIC HCBS Licensing 1

• Work Shift/Work Hours : Day Shift / 8:00am to 4:30pm

• Days of Work : Monday - Friday

• Travel Required : Yes, (Approximately 50% for Inspections, Meetings, and Trainings)

• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Flexible work hours may be permitted with supervisor approval.

This position exists to execute the responsibilities of the Commissioner of Human Services pursuant to the provisions of the Human Services Licensing Act, the Background Study Act, Reporting of Maltreatment of Minors Act, Reporting of Maltreatment of Vulnerable Adults Act (VAA), Minnesota Data Practices Act, and the Health Insurance and Portability and Accountability Act and other applicable state and federal laws and rules governing the provision of services by a DHS licensed program or service. Licensors in this position:

• Assist unit supervisor/manager in tasks that support the unit such as distribution of caseloads, data and trend analysis, data reporting, researching complex policy and protocol issues.

• Train new licensors on division protocols, resources, and systems. Review and edit compliance orders of new staff to assure that they comply with division protocols and standards.

• Conduct licensing inspections, investigate complaints of alleged licensing violations, evaluate applications, changes in the terms of a license and variance requests to determine compliance with and to enforce licensing requirements. The requirements apply to a wide range DHS licensed residential and nonresidential programs serving children, vulnerable adults, including adult day services.

• Develop and enforce corrective action plans and interventions, as applicable, to assist license holders in complying with regulations that ensure the ongoing protection of the health, safety, and rights of the children and adults served in these facilities.

• Interpret the requirements of laws and regulations that apply to all DHS licensed programs as listed above.

• Assist unit supervisor/manager with the development of licensing policies, procedures, protocols, and forms that are designed to achieve a high level of quality and consistency in investigations, inspections, and subsequent actions. Exercise independent judgment in the application of agency policies and procedures.

• Complete licensing actions that are subject to public scrutiny through the license holders’ and applicants’ rights to due process and through public posting of the most frequently requested licensing action on the DHS website. Work must be able to be upheld under legal challenge, including administrative reconsideration, and licensors are called upon to testify in contested case hearings. Adhere to state and federal data practice requirements.

• Coordinate work with other divisions and external state and federal agencies related to funding and fiscal program integrity issues. This includes joint investigations when the issues extend beyond program licensing standards (e.g., fraud investigations).

• Work with stakeholder groups, including those that are internal and external to DHS. Provide training to provider organizations and providers.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed andindicates the beginning and ending month and year for each job held.

Three (3) years of experience conducting investigations of alleged licensing violations, licensing inspections, and/or evaluating license applications to determine whether license holders and/or applicants follow general and program specific licensing requirements.

Demonstrated experience must include:

• Regulatory, compliance, or quality assurance oversight of DHS licensed programs.

• Develop and/or maintain systems, processes, and/or forms to be used within the unit and/or provide lead on implementation.

• Knowledge of current methods of delivering services to vulnerable adults, children and others receiving services in licensed programs.

• Practice in interviewing and investigative methods.

• Information analysis and/or decision making.

• Provide training to provider organizations.

• Incumbent must have and maintain a valid driver’s license.

_Bachelor’s degree in psychology, human services, social work, or another related fields may substitute one (1) year of work experience.

_Master’s degree in psychology, human services, social work, or another related fields may substitute for two (2) years of work experience.

Preferred Qualifications

• Skilled in written and oral communications.

• All applicable Minnesota Statutes and Rules pertaining to licensure by the Department of Human Services (DHS), including 245D licensure and adult day care licensure.

• All applicable Federal laws and rules pertaining to licensure by DHS.

• Problem solving activity is focused on protecting the health, safety, rights, and well-being of those receiving services in programs that are licensed by DHS.

• Organizing and scheduling investigative activities and all other responsibilities to meet the goals of the division and units for quality and timeliness of all work assigned.

• Teamwork to ensure the goals of the division and the units are met.

• Ability to communicate complex concepts, ideas, and proposals in a clear and concise manner, perform focused and relevant research, and establish and maintain effective relationships with other agencies and organizations.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

It is the policy of the Department of Human Services that the individual selected for this position successfully completes a background investigation prior to employment, including the following components:

• Criminal background check

• Reference check (This may include a review of documentation related to jobperformance. It also includes contact with the applicant's former employer(s).

• Fingerprinting check (MNJIS/CJIS)

Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.