Licensing Support Specialist — Remote Options After 6 Months

Iowa National Guard; Des Moines (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Teleworking after six months

Generous paid time off

Professional development opportunities

Flexible Spending Accounts

IPERS Retirement Plan

401A plan

Retirement Investors Club

Employee Assistance Program

On-site fitness center

Employee discounts

Job summary

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) seeks a Licensing Specialist for the Professional Licensing Division in Des Moines. You will process licensure applications, review credentials, and issue licenses while maintaining accurate records.

Ideal candidates bring experience in licensing or regulatory support, excellent customer service, and the ability to navigate complex rules. You will handle inquiries, draft communications, and support board processes.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Two years of education and/or full-time experience (thirty semester hours equals one year of experience).
• Current, continuous experience in the state executive branch with Administrative Support Assistant roles.

Responsibilities

• Evaluate licensure applications using our licensing software, determining eligibility independently.
• Review supporting documents (transcripts, test scores, credentials) for accuracy and compliance.
• Process licensure fees, issue licenses/certificates, and maintain daily records in the online system.
• Prepare applications and documents for Board review per policy; maintain confidentiality.
• Advise applicants via phone, email, and in-person; handle high-volume inquiries efficiently.
• Draft written communications to applicants regarding status; respond to general inquiries.
• Collaborate with board support to ensure smooth communication between licensing and boards.
• Assist stakeholders in accessing public licensure information and active licensee lists.

Skills

Administrative support

Licensing/credentialing

Customer service

Data entry

Regulatory documentation

Discretion/confidentiality

Organizational skills

Web-based databases

Tools

Licensing software

Web databases

Job description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) seeks a Licensing Specialist for the Professional Licensing Division in Des Moines. You will process licensure applications, review credentials, and issue licenses while maintaining accurate records.

Ideal candidates bring experience in licensing or regulatory support, excellent customer service, and the ability to navigate complex rules. You will handle inquiries, draft communications, and support board processes.