Administrative Support Assistant 3

State-of-Iow; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a Licensing Clerk in Des Moines to manage license applications for food, lodging, and social and charitable gambling. You will serve as the primary contact for applicants and the public, ensuring accurate processing and timely responses.

Under supervision, you will review documents, respond to inquiries, maintain records, and provide regulatory information.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Two years of education and/or full-time experience as described above can substitute for experience.
• Current experience in the state executive branch with specific Administrative Support Assistant experience/tenure requirements.
• Typing examination with at least 40 WPM may be required.

Responsibilities

• Review documents for accuracy and determine approval or rejection.
• Respond to inquiries from applicants, licensees and the public.
• Manage the license application processes and maintain records.
• Provide non-technical regulatory information and assistance to the public and regulated entities.

Skills

Organizational skills

Communication skills

Problem solving

Attention to detail

Education

Two years of education and/or experience

Tools

Typing test

Job description

Do you enjoy helping others and want to make a significant impact in what you do? If yes, Look no further! The Iowa Department of Inspection, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as the Licensing Clerk with in our Licensing Unit. This position serves the public in providing accurate licensing information and supporting our team.

Who We Are

At DIAL, our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. We strive to be an effective, efficient, and approachable regulatory agency. DIAL is comprised of eight core operational divisions, including Administrative Hearings, Health & Safety, Licensing, and more. We’re not just a regulatory agency, we’re a team dedicated to protecting the health, safety, and overall well-being of Iowans. The Licensing Unit within the Food Safety Bureau is responsible for review and processing applications and renewals, issuing license, fielding complaints and overseeing customer service for the Bureau.

This position is located at 6200 Park Ave, Des Moines, Iowa.

Position Overview

The Iowa Department of Inspections, Appeals, and Licensing is recruiting an Administrative Support Assistant 3 to serve as the Licensing Clerk for the Food Safety Bureau. This position will manage license application processes for food, lodging and social and charitable gambling and will serve as a primary contact for applicants and the general public.

We are looking for a skilled and motivated Licensing Clerk who will assist in the daily operations of the Bureau.

Under direct supervision, the Licensing Clerk will:

• Review documents for accuracy and further process or reject based upon requirements.
• Respond to inquiries from applicants, licensees and the public.
• Manage the license application processes and maintain records.
• Provide non-technical regulatory information and assistance to the public and regulated entities via written and oral communication.
• Refers to subject matter experts or agencies as appropriate.

What We’re Seeking

We’re looking for a motivated and organized professional who is passionate about public service. Successful candidates will possess the following skills and abilities:

• Possess a high level of organization and communication skills
• Experience solving problems
• Displays high standards of professional conduct
• Curious, inquisitive and detail oriented

What We Offer

Joining DIAL means contributing to a safer and healthier Iowa, and in return, you will enjoy:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Four ten-hour working days a week
• Home-based work environment
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
• For additional information on benefits click here.

Excited to pursue the next step in your career? Apply today and be part of a team making a difference in Iowa!

Background check required.

This position is located at 6200 Park, Des Moines, Iowa 50319

Hours are Monday through Friday 8:00 am to 4:30 pm.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job descriptionWithin a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.