Licensing Supervisor #W0022

Virginia Racing Commission; Virginia; On-site; USD 45,000 - 65,000; Part time

Job summary

The Virginia Racing Commission is seeking a part-time Licensing Supervisor to oversee wage licensing staff during live race meets and renewal cycles. The role acts as the working supervisor, translating priorities into daily assignments and coordinating coverage during events.

Reports to the Director of Licensing and performs licensing, permitting, customer service, and records duties while ensuring compliance and accurate workload management.

Qualifications

• Demonstrated experience in supervising or leading staff, including assigning work, coordinating schedules, providing instructions or coaching, and reviewing work quality.
• Experience performing administrative, licensing, regulatory, compliance, customer service, payment-processing, records-management, or related operational functions.
• Strong attention to detail with the ability to review documents for accuracy, track deadlines, maintain accurate records, and resolve routine operational or customer-service issues.
• Proficient with using Microsoft Office applications and databases, spreadsheets, or electronic tracking systems.
• Strong written and verbal communication skills with the ability to communicate professionally with regulated entities, applicants, vendors, licensees, employees, or members of the public.
• Ability to interpret and apply policies, procedures, and regulations consistently while exercising sound judgment, discretion, and professionalism.
• Ability to manage multiple priorities and adapt to changing workloads.

Responsibilities

• Serve as the working supervisor and primary operational coordinator for wage licensing staff during live race meets and licensing cycles.
• Translate the Director of Licensing’s priorities into daily assignments, maintain schedules, train staff, and monitor performance.
• Perform hands-on licensing, permitting, customer service, payment processing, and records duties while keeping leadership informed.

Skills

Supervising staff

Administrative operations

Microsoft Office

Communication skills

Policy interpretation

Multitasking

Tools

MS Office

Databases

Spreadsheets

Electronic tracking systems

Job description

Title: Licensing Supervisor #W0022

State Role Title: Admin and Office Spec III

Hiring Range: $40.00 per hour

Pay Band: 3

Agency: Virginia Racing Commission

Location: Virginia Racing Commission

Agency Website: https://vrc.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Racing Commission is vested with control of all horse racing with pari-mutuel wagering in the Commonwealth with the plenary power to prescribe regulations and conditions under which such wagering and racing shall be conducted so as to maintain horse racing in the Commonwealth of the highest quality and free from corrupt, incompetence, dishonest or unprincipled practices to maintain complete honesty and integrity.

The Virginia Racing Commission is currently seeking a part‑time Licensing Supervisor to support the licensing division. This position serves as the working supervisor and primary operational coordinator for the Virginia Racing Commission's wage licensing staff during live race meets, renewal cycles, licensing events, and other assigned periods.

This position reports to the Director of Licensing. The incumbent in this role will translate the Director of Licensing’s priorities into daily assignments, maintain schedules and coverage, trains and coaches staff, reviews work quality, and resolves routine operational issues. Performs hands‑on licensing, permitting, customer service, payment processing, and records duties while keeping the Director informed of workload, staffing, and compliance concerns. The Licensing Supervisor serves as the License Director’s primary point of contact for daily wage staff operations and coordinates assigned activities during the License Director’s absence within expressly delegated authority.

This is an hourly/wage position and is not eligible for the Commonwealth of Virginia benefits package. Wage positions are limited to working on average no more than 29 hours per week (1,500 hours per year from May 1 – April 30). A background check will be conducted prior to hire.

This position opened on 11/5/26 and will remain open until filled. In accordance with posting requirements, the position will remain advertised for a minimum of five (5) business days. The agency may close the recruitment after the required posting period. Applications received after the recruitment has been closed will not be considered.

Minimum Qualifications

• Demonstrated experience in supervising or leading staff, including assigning work, coordinating schedules, providing instructions or coaching, and reviewing work quality.
• Experience performing administrative, licensing, regulatory, compliance, customer service, payment‑processing, records‑management, or related operational functions.
• Strong attention to detail with the ability to review documents for accuracy, track deadlines, maintain accurate records, and resolve routine operational or customer‑service issues.
• Proficient with using Microsoft Office applications and databases, spreadsheets, or electronic tracking systems.
• Strong written and verbal communication skills with the ability to communicate professionally with regulated entities, applicants, vendors, licensees, employees, or members of the public.
• Ability to interpret and apply policies, procedures, and regulations consistently while exercising sound judgment, discretion, and professionalism.
• Ability to manage multiple priorities and adapt to changing workloads.

Additional Considerations

• Experience in government agency, licensing program, regulatory body, racetrack, or wagering facility.
• Experience in supervising wage, seasonal, or temporary staff and monitoring schedules, attendance, time records, and staffing coverage.
• Experience developing procedures, checklists, training materials, workflow trackers, or quality‑control processes.
• Experience applying regulatory requirements, reviewing confidential records, receiving payments, or supporting reconciliation and reporting.
• Experience in public administration, business administration, regulatory administration, accounting, information technology, or a related field.

Contact Information

Name: Kimberly Crutchfield

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Implied (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Equal Opportunity Employer