Licensing Specialist II

Holman; Mount Laurel Township (NJ); On-site; USD 77,710,000 - 110,719,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Bereavement

Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman is seeking a Licensing Specialist II to ensure accurate processing and regulatory compliance across vehicle-level and account-based cases. You will investigate rejected cases, use the DMV Terminal, update knowledge articles, and coach peers while maintaining professionalism.

This role demands strong attention to detail, time management, and problem-solving, with the ability to adapt to changing assignments and learn from experience.

Qualifications

• High School Diploma or equivalent required; degree in Business Administration or related field preferred.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Experience in case management, administrative support, or customer service is a plus.
• Proficient with MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
• Ability to work independently and as part of a team.
• Familiarity with office technology and equipment (computers, scanners, printers, phones).
• 2-4 years’ experience in related fields.
• Understanding of accounting principles and bookkeeping software may be required.
• Reviewing and improving processes to increase efficiency, accuracy, and security.
• Knowledge of DMV regulations and processes is strongly preferred.

Responsibilities

• Works and resolves licensing case types including IFTA/IRP, permits, HUT2290, and refunds with accuracy.
• Handles vehicle-level and account-based cases, showing versatility in Licensing operations.
• Investigates and resolves rejected cases and supports teammates as needed.
• Utilizes the DMV Terminal to complete cases efficiently and in compliance.
• Authors and updates knowledge articles for team and client use.

Skills

Problem solving

Multitask

MS Office

Independent work

Teamwork

Office equipment

Accounting basics

DMV regulations knowledge

Education

High School Diploma

Business administration degree (preferred)

Tools

MS Office Suite

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

The Licensing Specialist II is responsible for ensuring accurate processing and compliance with company standards. This role handles both vehicle-level and account-based cases, investigates rejected cases, and supports team members when needed. The specialist also utilizes the DMV Terminal to efficiently complete tasks, updates knowledge articles, and provides coaching and feedback to peers. Additionally, they demonstrate strong attention to detail, time management, and problem-solving skills while maintaining professionalism and adaptability.

• Works and resolve all licensing case types including but not limited to, IFTA/IRP, Permits, HUT2290, and Refunds, ensuring accurate processing and adherence to company standards
• Handles both vehicle-level cases and account-based cases, demonstrating versatility and comprehensive understanding of Licensing operations
• Investigates and resolves rejected cases
• Assists and supports team members (e.g., Specialist I – Licensing) depending on capacity
• Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures

What are we looking for?

• High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Previous experience in case management, administrative support, or customer service is a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Ability to work independently and as part of a team
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 2-4 years’ experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV regulations and processes is strongly preferred, but not required

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $27.12 - $38.64 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact [e-mail]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.