Licensing Specialist I

holmanautogroup; Mount Laurel Township (NJ); On-site; USD 52,000 - 72,000; Full time

Job summary

Holman is a family-owned, global automotive services organization seeking a Licensing Specialist to resolve registrations, titles, and related UCC filings. You will research requests, prioritize caseloads, and ensure accuracy while meeting deadlines with guidance as needed.

The role emphasizes attention to detail, professionalism, and teamwork in a regulated environment, leveraging DMV procedures to complete cases accurately.

Qualifications

• High School Diploma or equivalent; degree in Business Admin preferred.
• 2–4 years' experience in case management, admin support or customer service.
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).

Responsibilities

• Resolve Licensing cases related to Registration Management, Initial Licensing, Title Management, UCC Filings, and State Changes/Buyouts.
• Research and resolve licensing requests with accuracy and customer satisfaction.
• Monitor, prioritize, and manage cases and workload.
• Utilize the DMV Terminal to complete cases in compliance with regulations.
• Manage time effectively and meet deadlines with some supervisor guidance.
• Demonstrate attention to detail and commitment to quality work.

Skills

Problem solving

MS Office

Independent work

Team player

Case management

Administrative support

Customer service

Attention to detail

Education

High School Diploma or equivalent

Bachelor's degree in Business Administration

Tools

MS Office Suite

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

• Works and resolves Licensing cases related to Registration Management, Initial Licensing, Title Management, UCC Filings, and State Changes / Buyouts
• Researches and resolves client Licensing requests, ensuring accuracy and customer satisfaction
• Monitors, prioritizes, and manages cases and workload
• Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one's own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures

What are we looking for?

• High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus.
• Works and resolves Licensing cases such as Registration Management, Initial Licensing, Title Management, UCC Filings, State Changes / Buyouts, and other similar cases
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously
• Previous experience in case management, administrative support, or customer service is a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Ability to work independently and as part of a team
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 2-4 years' experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Prior experience in a research of case management role with high level of detail oriented work is a plus
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV procedures and vehicle-related transactions is a plus

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemen