Licensing Portal Support Specialist

Cala Sourcing Solutions LLC; Phoenix (AZ); On-site; USD 28,000 - 41,000; Part time

Job summary

Cala Sourcing Solutions LLC seeks a detail-oriented Licensing Support Contractor to provide front-office administrative support during a period of increased licensing renewal activity. You will be the primary contact for renewal portal inquiries, ensuring licensees can access accounts, navigate portals, and resolve basic issues with professionalism.

The role emphasizes accurate data entry, timely communication, and collaboration with Licensing staff to keep renewal processes moving smoothly

Qualifications

• Ability to multitask and manage a high volume of inquiries.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication.
• Customer-focused approach with the patience to assist frustrated or confused callers.
• Ability to work independently and adapt to changing priorities.
• Proficiency with email, word-processing, spreadsheets, and general office systems.
• Ability to learn new software and confidently navigate an online licensing portal.
• Preferred: Microsoft Word.

Responsibilities

• Answer calls regarding renewal applications, portal access, login issues, and general navigation.
• Monitor and respond promptly to voicemail and licensing email inquiries.
• Guide licensees through account access, payment discrepancies, and portal troubleshooting.
• Escalate complex or unresolved matters to the Licensing Manager or appropriate staff.
• Maintain accurate records of call volume, inquiry topics, and resolutions.
• Assist with basic renewal processing and other licensing tasks once trained.
• Perform data entry, filing, correspondence preparation, and recordkeeping.
• Provide administrative support across departments as workload demands require.
• Protect confidential licensee and Board information.

Skills

Multitasking

Attention to detail

Organizational skills

Verbal communication

Written communication

Customer-focused

Independence

Adaptability

Email proficiency

Tools

Microsoft Word

Word processing

Spreadsheet

Job description

Cala Sourcing Solutions LLC seeks a detail-oriented Licensing Support Contractor to provide front-office administrative support during a period of increased licensing renewal activity. You will be the primary contact for renewal portal inquiries, ensuring licensees can access accounts, navigate portals, and resolve basic issues with professionalism.

The role emphasizes accurate data entry, timely communication, and collaboration with Licensing staff to keep renewal processes moving smoothly