Licensing Operations Specialist (Remote)

AAA-The Auto Club Group; Florida; Remote; USD 30,000 - 47,000; Full time

Benefits offered by this job

AAA membership

Adoption assistance

Job summary

AAA The Auto Club Group is seeking a licensing expert to lead licensing processes and regulatory compliance initiatives from a remote-capable home office. This role delivers detailed reports, partner coordination, and training across Legal, Compliance, IT, and Field Operations.

The position emphasizes process improvements, state-by-state licensing requirements, and timely escalation management to sustain business continuity and transparency for leadership.

Qualifications

• College Level Coursework or equivalent combination of education and experience.
• 2 years of experience in licensing, regulatory compliance, or related field; experience in financial services or insurance is a plus.
• Using Microsoft Office
• Presenting to various levels of leadership
• Creating reports
• Project management or project support within defined scope
• Team collaboration
• Knowledge of licensing practices and procedures across multiple states
• Licensing industry knowledge

Responsibilities

• Evaluate licensing workflows and identify opportunities to streamline processes, improve efficiency, and enhance the overall team experience.
• Develop, document, and maintain licensing best practices that support consistency, accuracy, and compliance across the organization.
• Provide training, guidance, and ongoing support to team members as processes, tools, and system functionality evolve.
• Contribute to licensing projects of varying scope, including system upgrades, regulatory changes, new-state expansions, and process improvement initiatives.
• Partner with cross-functional teams, including Legal, Compliance, IT, and Field Operations, to support timely, accurate execution of licensing-related initiatives.
• Serve as a subject matter expert on licensing projects by communicating plans, timelines, risks, and status updates to leadership and key stakeholders.
• Create, manage, and distribute detailed licensing reports that provide meaningful insights for internal and external stakeholders.
• Monitor state, federal, and industry-specific licensing requirements to help ensure ongoing compliance and operational readiness.
• Support leadership by serving as a trusted point of contact for escalated licensing matters and regulatory inquiries.
• Stay current on changing licensing laws, rules, and requirements across states and translate updates into practical guidance for the business.
• Provide backup leadership support for licensing escalations, helping drive resolution and maintain business continuity.

Skills

Licensing knowledge

Regulatory compliance

Communication

Presentation to leadership

Report creation

Project management

Team collaboration

Research & analysis

Education

College Level Coursework

Tools

Microsoft Excel

Job description

AAA The Auto Club Group is seeking a licensing expert to lead licensing processes and regulatory compliance initiatives from a remote-capable home office. This role delivers detailed reports, partner coordination, and training across Legal, Compliance, IT, and Field Operations.

The position emphasizes process improvements, state-by-state licensing requirements, and timely escalation management to sustain business continuity and transparency for leadership.