Licensing Operations Specialist

Insight; Flippin (AR, KY); Hybrid; USD 5,700 - 8,200; Full time

Job summary

Insight, a Fortune 500 solutions integrator, is recruiting a Licensing Operations Specialist for its Pasig, Philippines hybrid team. The role supports Microsoft licensing processes, contract handling, and onboarding of new enrollments while coordinating with Software Advisors and Licensing Consultants.

The position emphasizes detailed document handling, ticket routing, and cross-team communication to ensure accurate orders and compliant paperwork. Night shifts required.

Qualifications

• Bachelor's degree from a four-year college or university.
• Experience in supporting customer contracts and Microsoft Licensing is preferred.
• Able to work NIGHT SHIFT.

Responsibilities

• Supporting Quoting requests on Insight systems (training provided).
• Responding to minor questions related to the operational practices of Microsoft products.
• MILO Notifications, MLS requests, POSS Tickets and other portal requests support.
• Quotes support for net new opportunities, subscriptions modifications, and renewals.
• Routing email traffic to the appropriate team member based on email content.
• Processing orders and ensuring that proper documentation is in place prior to doing so.
• Communicating with SLC's and SA's or Sales team on current opportunities/activities as engaged.
• Maintaining document organization and support inside of SharePoint/Teams.

Skills

Customer service

Microsoft Licensing

Education

Bachelor's degree

Job description

Licensing Operations Specialist

Location: Pasig, Philippines

Hybrid position located in Pasig, Philippines.

Insight at a Glance: 14,000+ engaged teammates globally#20on Fortune's World'sBest Workplaces™ list$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Insight is looking for a Licensing Operations Specialist to join our growing team. This position works closely with their Software Advisors and Software Licensing Consultants supporting them by handling the day-to-day tasks which may include: requesting current contract documents and uploading them to the SharePoint site, quote requests and creation, requesting Microsoft Licensing Statements, handling the pro-active on boarding of new Microsoft Enrollments and Enrollment renewals & submitting POSS tickets. This position would need to have a granular understanding of specific Microsoft licensing programs and the nuisances within them. Additional training will be provided.

• Supporting Quoting requests on Insight systems (training provided)
• Responding to minor questions related to the operational practices of Microsoft products
• MILO Notifications, MLS requests, POSS Tickets and other portal requests support.
• Quotes support for net new opportunities, subscriptions modifications, and renewals
• Routing email traffic to the appropriate team member based on email content
• Processing orders and ensuring that proper documentation is in place prior to doing so
• Communicating with SLC's and SA's or Sales team on current opportunities/activities as engaged
• Maintaining document organization and support inside of SharePoint/Teams

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (B. A.) from a four-year college or university
• Experiencing in supporting customer contracts and Microsoft Licensing, preferred
• Amenable to work on a NIGHT SHIFT schedule
• Must work at Insight Office once Covid restrictions are lifted.
• Customer service or support background is also desired.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona

11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions™ for organizations across the globe$8.3 billion in revenue in 2020Ranked #409on theFortune 500, #15on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the YearRanked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work