Licensing & Compliance Support Specialist

State of Nevada (NV); Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

The State of Nevada in Reno seeks a responsible Customer Service Representative within the Compliance Enforcement Division. The role involves assisting customers at a counter or by phone and performing complex transactions related to occupational and business licensing duties.

Incumbents will verify information, explain laws, collect fees, and maintain confidentiality. One+ years of experience and a high school diploma are required, with EO 2026-002 waivers currently in place.

Qualifications

• Knowledge of applicable federal and state laws, regulations, and agency policies and procedures.
• Skilled in recordkeeping, interviewing techniques and data handling.
• Ability to review documents, identify discrepancies and resolve issues.

Responsibilities

• Serve as first line of contact to customers via telephone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms, ensure completion of documents.
• Collect fees related to transactions.
• Determine customers’ requests, assess document validity, and provide information about programs and services.
• Explain and ensure compliance with federal and state laws, regulations, and policies and procedures.
• Process determination notices.

Skills

Recordkeeping

Interviewing techniques

Customer service

Education

High school diploma or equivalent

Job description

The State of Nevada in Reno seeks a responsible Customer Service Representative within the Compliance Enforcement Division. The role involves assisting customers at a counter or by phone and performing complex transactions related to occupational and business licensing duties.

Incumbents will verify information, explain laws, collect fees, and maintain confidentiality. One+ years of experience and a high school diploma are required, with EO 2026-002 waivers currently in place.