Licensing & Administrative Pro II — Customer Support

Ohio Department of Commerce; Reynoldsburg (OH); On-site; USD 32,000 - 36,000; Full time

Job summary

The Ohio Department of Commerce is seeking an Administrative Professional for a full-time role in Reynoldsburg. The position involves processing licensing documents, assisting customers via phone and email, and maintaining accurate records in the licensing system.

The ideal candidate will bring organizational skills, attention to detail, and dependable data entry abilities. Eligibility includes 18 months of related experience or an associate coursework in secretarial/business office areas, or 6

Qualifications

• 18 months of experience or training in secretarial/administrative professional field.
• Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college.
• Or 6 months of experience as Administrative Professional 1, 16871.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Generate and/or issue documents based on daily reports using the internal licensing system.
• Assist customers with basic questions or issues related to the online portal and general licensing processes, via phone and email.
• Evaluate and process straightforward licensing applications for approval in accordance with established guidelines.
• Manage exam-related tasks by assigning the appropriate exams to applicants, overseeing exam sessions and entering exam results in the system.
• Maintain accurate records by updating applicant and licensee information in the licensing system as needed.

Skills

Administrative Experience

Secretarial Skills

Customer Service

Data Entry

Education

Associate coursework in secretarial/science or business office apps

Minimum Class Qualifications for Employment

Job description

The Ohio Department of Commerce is seeking an Administrative Professional for a full-time role in Reynoldsburg. The position involves processing licensing documents, assisting customers via phone and email, and maintaining accurate records in the licensing system.

The ideal candidate will bring organizational skills, attention to detail, and dependable data entry abilities. Eligibility includes 18 months of related experience or an associate coursework in secretarial/business office areas, or 6