Administrative Professional 2 - Licensing - 20062610

Ohio Department of Commerce; Reynoldsburg (OH); On-site; USD 32,000 - 36,000; Full time

Job summary

The Ohio Department of Commerce is seeking an Administrative Professional for a full-time role in Reynoldsburg. The position involves processing licensing documents, assisting customers via phone and email, and maintaining accurate records in the licensing system.

The ideal candidate will bring organizational skills, attention to detail, and dependable data entry abilities. Eligibility includes 18 months of related experience or an associate coursework in secretarial/business office areas, or 6

Qualifications

• 18 months of experience or training in secretarial/administrative professional field.
• Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college.
• Or 6 months of experience as Administrative Professional 1, 16871.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Generate and/or issue documents based on daily reports using the internal licensing system.
• Assist customers with basic questions or issues related to the online portal and general licensing processes, via phone and email.
• Evaluate and process straightforward licensing applications for approval in accordance with established guidelines.
• Manage exam-related tasks by assigning the appropriate exams to applicants, overseeing exam sessions and entering exam results in the system.
• Maintain accurate records by updating applicant and licensee information in the licensing system as needed.

Skills

Administrative Experience

Secretarial Skills

Customer Service

Data Entry

Education

Associate coursework in secretarial/science or business office apps

Minimum Class Qualifications for Employment

Job description

The Division of Industrial Compliance and its associated boards ensure Ohioans are safe in public buildings such as businesses, educational institutions and municipal buildings. This includes drafting and applying the Ohio Building Code; conducting appeal hearings; issuing variances to code requirements; licensing commercial contractors; inspecting boilers, elevators and bedding; and regulating ski tramways. The division has responsibility for portions of the Manufactured Homes Program, and licenses installers and parks. The division also oversees Ohio’s minimum wage, prevailing wage and minor labor law programs.

• Generate and/or issue documents based on daily reports using the internal licensing system
• Assist customers with basic questions or issues related to the online portal and general licensing processes, via phone and email
• Evaluate and process straightforward licensing applications for approval in accordance with established guidelines
• Manage exam-related tasks by assigning the appropriate exams to applicants, overseeing exam sessions and entering exam results in the system
• Maintain accurate records by updating applicant and licensee information in the licensing system as needed

18 mos. exp. or 18 mos. trg. in secretarial/administrative professional field.

• Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college.
• Or 6 mos. exp. as Administrative Professional 1, 16871.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills:

Administrative Support/Services

Organization

Commerce

Agency Contact Name and Information

[e-mail] OR 614-995-7009

Work Location

Commerce Tussing Road

Primary Location

United States of America-OHIO-Franklin County-Reynoldsburg

Compensation

$23.65

Schedule

Full-time

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Classified

Union

OCSEA

Technical Skills

Clerical & Data Entry, Customer Service

Professional Skills

Attention to Detail, Customer Focus, Problem Solving

Agency Overview

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

Making An IMPACT For The Customer

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork